Samantha L.

February 16, 2018

  • I worked with Nicky this morning and how easy it was to get our change done was extremely appreciated!!

Kathy M.

February 15, 2018

  • Outstanding service, always pleasant, quick turnaround with everything, very professional and helpful.

Jennifer H.

February 15, 2018

  • Flood renewal - changes needed to be made. I sent to Kiki Cleare and she processed the same day. She is amazing!!!!

Rip W.

February 14, 2018

  • We had an insured that went to their State Farm agents office to sign the cancellation request for their NFIP renewal policy. The policy premium had already been paid but they did this prior to the renewal date per FEMA's instructions to the policyholder. Unfortunately the State Farm agent mailed the cancellation request to FEMA instead of uploading so it was received a day after the policy renewed. We're sure this was intentional. The insured's mortgage company also paid for the Private Market policy and sent the money directly to Gainesville. Now the insured had 2 policies with the FEMA policy not being able to be cancelled and the Private Market policy having a 25% minimum premium. The insured was already upset that they were not able to save the $750 off the FEMA policy and now was going to be out an additional $750 for the minimum premium. Kyle Lizak was very understanding and told us exactly what the insured needed to provide in order to have the minimum premium be considered to be waived. The insured did exactly as Kyle suggested and they were not charged this extra premium. Our agency was also thrilled that this was able to be resolved and the insured can't wait to do another policy next year well in advance. Thanks again to Kyle for really helping out a very nice couple.

Marshall H.

February 12, 2018

  • Sarah Keen has hands down been the best person to work with on all the flood policies I've written with TFIA over the past couple years. Super fast and highly knowledgeable. Thank you for all you do!!!

Gary R.

February 12, 2018

  • Fast service. Thanks to Kyle & Jennifer for fast efficient issuing of our first TFIA policy.

Beth C.

February 12, 2018

  • Nicky Jones is the most proficient person! All of Flood Agency have helped very nicely, but I find Nicky Jones work to be impeccable! Very nice work! It is a pleasure to do work with Nicky Jones. She is so efficient and prompt on getting replies and documents out! Quite amazing the fast turn around on requests! She deserves a recognition! Thank you, Beth Cheetham at Ally Insurors

Tony R.

February 12, 2018

  • Honest to the point service, great!!!!

Erin M.

February 9, 2018

  • I couldn't believe how quickly my request was completed!! AMAZING!! Thank you.

Phillip R.

February 8, 2018

  • Glorya has helped me several times in the past, and she is very fast and efficient. She is great! I just wanted to give her a shout out!!!!! Thanks so much!!!

Tootie H.

February 7, 2018

  • Your employee did an excellent job..THANK YOU...Give him that $1000.00 bonus that all the other companies are giving out. lol

Serita G.

February 6, 2018

  • Ms. Glorya Pierre assisted us in a timely manner regarding needing the Flood Assumption form. Thank you all for your fine assistance!

Audrey G.

February 5, 2018

  • Justin and Taylor Scheffing really helped me out when it came to lowering a client flood policy and super fast service. Thanks to both of you!

Carolanne L.

February 5, 2018

  • There are no words that can express my gratitude for the kindness and assistance I have received from Kyle and Justin recently. February usually results in high stress levels knowing I will have to work through an agent when dealing with the renewal of my flood insurance policy with FEMA. Between poor customer service and costly premiums, I was looking at either losing coverage on my house, that was built prior to all the flood regulations, and/or having a heart attack. Kyle patiently answered all my questions and worked with me to obtain affordable coverage saving me hundreds of dollars. Justin was just as helpful in completing the application process. To be treated like I was the only policy holder certainly was refreshing. You guys are my hero's and thank you ever so much!

Anthony C.

January 31, 2018

  • Thank you to Kate and Justin for making a daunting process seamless. The professionalism and kindness is greatly appreciated!

Teresa E.

January 29, 2018

  • I am a CSPR with Iron City Insurance and Investments based in Sarasota, FL and I want to sing the praises of your employee Kiki Cleare. I request policy endorsements, Mortgagee changes, adding additional insureds, etc all day with many different companies. Kiki is the most efficient, accurate, and friendly person I have worked with. I put my request in and in minutes I have an email with my request done perfectly.

Kimberlaine J.

January 26, 2018

  • I sent a few urgent requests for a mortgagee update and my requests were expeditiously handled by Glorya Pierre! Thanks so much as time is of the essence on these flood policies!

Donna B.

January 26, 2018

  • Awesome customer service! I would like to get a word of applause to Glorya Pierre for the Fast & courteous service in processing a change on a policy. She was prompt & very professional & the speed in which she processed my request exceeded my expectations. Thank you so much Glorya Pierre!

Nadine R.

January 25, 2018

  • Justin was the person who returned my call for a flood insurance quote. I explained why I all of a sudden needed it he suggested I call the Mortgage Company one more time after calling several times a day all week. He walked me through on what to ask for. Keep in mind I had already called them this morning and was giving up. So I did call one more time and this time I was told everything was reviewed again and that I no longer needed flood insurance. My house is in zone X but the detached back of garage is now in zone AE. So the house being in the X zone I will not need to purchase flood insurance. But I will truly believe it when I receive the letter from the mortgage company. You have a great employee with Justin and I could not thank him enough for suggesting I call one more time and what to ask for. I will keep his name and your insurance company on file. Thank you, Nadine

Heather D.

January 25, 2018

  • I just wanted to share my wonderful experience from yesterday!! I was in need of some information and I needed it quickly. I emailed Taylor Scheffing and she responded with the information I needed within minutes and of course I had more questions, which she was able to answer just as fast as the first request!! I just want to say thank you and GREAT JOB TAYLOR!!

Susanq E.

January 25, 2018

  • Super customer service! I worked with Kirk Yates on a renewal and he is super quick in responsiveness. He is a great guy to have on your team! He won the Energizer Bunny award for today!!!

John P.

January 24, 2018

  • Kaitie was very helpful and patient with me. I don't do these often enough to just go ahead and do it without help. Kaitie got me through it with her exceptional patience and knowledge of her business. Many thanks again to Kaitie.

Ryan Y.

January 19, 2018

  • Justin Bryer was a great help in canceling my full policy and issuing a replacement after moving from an A flood to X500 flood.

George C.

January 19, 2018

  • In my line of work, I deal with all kinds of insurance providers across the US. Most of these providers are rather difficult and slow when processing even simple requests. Working with your company has been a breath of fresh air. My requests have all been handled in a timely and accurate manner. Nothing but great things to say about y'all. Shout out to Jennifer Alzate who helped me fix some extremely time-sensitive issues with amazing efficiency!

Valerie W.

January 17, 2018

  • I love writing with TFIA - I personally have had their insurance on my home. So it is easy for me to promote and sell it to my insurance clients.
    The staff at TFIA, especially Kyle Lizak, make my job a whole lot easier!

Gustavo C.

January 17, 2018

  • Justin helped me with my request and followed through flawlessly. Great communication and comprehension. Great Work!!!

Erin A.

January 16, 2018

  • When I called Kyle at the Flood Insurance Agency last week, I was very impressed by his prompt and efficient responses to all of my questions. In less than an hour, he had emailed me all the relevant documentation needed to address an escrow issue with my mortgage company related to my flood insurance. It was wonderful to receive such prompt, friendly, and accurate service in such a short period of time. Thank you, thank you, thank you!

Linda V.

January 16, 2018

  • Kyle Lizak was very courteous and professional and provided service without telling me how I could have done it myself. Thank you Kyle.

Jason V.

January 16, 2018

  • Sarah Keen is like some kind of awesome flood insurance Ninja! She was able to get a policy issued for a customer of ours so that they were able to get to their loan closing done on time in less than an hour! She made it so our agency was able to get the job done where others couldn't.

Debbie C.

January 11, 2018

  • Taylor Sheffing went above and beyond for a 1/12/18 closing. Her diligence and professionalism are 2nd to none. Kate Burns helped me with another manner for the same insured, but different policy numbers and was amazing as well. What a great group of employees you have!

Tashina P.

January 11, 2018

  • I would just like to sing high praises of Kirk Yates over at the Flood Insurance Agency. He is by far the quickest and most efficient person that I've worked with over at the Flood Insurance Agency. Any time I've reached out to him for information or policy changes, he is always quick to respond.

Danielle K.

January 10, 2018

  • Glorya reached out regarding a mutual insured to update their mailing address. When I sent her the correct address, she responded almost immediately! I appreciate her very much!!

Rene L.

January 10, 2018

  • Glorya Pierre forwarded an insurance policy promptly, what great service thank you Glorya!

Chris C.

January 5, 2018

  • This company is a pleasure to work with! No matter when or what we need, the response is instantaneous and never once have I experienced any type of delay or errors. The employee's commitment to agents and to their own company is outstanding , very much appreciated and should be well acknowledged!

Kristen C.

January 4, 2018

  • I'm an agent who brokered a flood policy for one of my clients through TFIA. I have never worked with TFIA before and was unsure of how to do a few things. Jennifer Alzate answered all of my questions and Glorya Pierre helped her process my requests literally within 5 minutes of sending it. I love when companies and their employees are quick and friendly! Definitely makes me want to place future business with TFIA.

Lili L.

January 4, 2018

  • Justin Bryer has been honestly the best Customer Service i have had the pleasure of working with. He was patient and understanding of the changes that needed to be done on a Policy we dealt with together. I honestly can tell you that if EDIA needs to issue further Flood Policies, I will definitely be working with your Agency and hopefully Justin B.

Hal H.

January 3, 2018

  • Glorya Pierre had a revised dec page to me in 1 hour that's unheard of in our business. Kudos

David K.

January 2, 2018

  • Thank you to Taylor and Kate for their great service in RUSH mode. Last minute endorsements needed were handled with efficiency, even when we had to go back a second time. Much appreciated!

Kris M.

December 29, 2017

  • Kaitie was so quick to help me with my customer! The policy issuance exceeded my expectations. Thank you to Kaitie and everyone at TFIA for the excellent customer service continually provided!

Patricia S.

December 29, 2017

  • Great Insurance agency...very helpful in saving you money!!

Dan B.

December 28, 2017

  • Great fast service. Thanks for your company. Without it, it wouldn't be worth keeping some of our properties.

Tamara C.

December 27, 2017

  • Thank You for your patience and kindness. And for taking the time to answer all of my questions today.

Heidi P.

December 27, 2017

  • Kiki Cleare provided excellent service and a quick response.

Kristi M.

December 26, 2017

  • I would like to send out a thank you for all of the people we work with at the flood insurance agency for always going above and beyond for our clients. A special kudos to Eric Weber and Glorya Pierre for their positive disposition, quick response and patience.
    Thank you!! Happy Holidays to All!  

Mary Ann S.

December 22, 2017

  • Just wanted to compliment Jennifer Alzate on her quick response when asked to provide information needed for a mortgagee. Any time our Agency reaches out to TFIA, all the personnel are ready and willing to assist in whatever we need. Keep up the good work and thank you so much.

Ann F.

December 22, 2017

  • The system was very to use... When I had to call the company they were all very helpful... the process went very easy. Jennifer Alzate was very prompt in responding and getting the policy to me within half an hour of submitting the signed application. And making the corrections for my mistakes! I have a very happy customer... I will definitely use them again.

Jill G.

December 20, 2017

  • I just want to acknowledge Kirk's fast response and wonderful customer service as he is always a pleasure to deal with on a daily basis and makes everything so manageable for our agency Thanks again Kirk....

Artuzia L.

December 19, 2017

  • Glorya Pierre - she has been wonderful to work with!

Dave W.

December 15, 2017

  • Fantastic service from Glorya Pierre! I am blown away by Glorya's fantastic, prompt, professional service that she provided to me this morning!! Thank YOU Glorya!

Sue S.

December 15, 2017

  • I want to commend your representative Glorya Pierre. We had a request to change and address on a mortgagee today which we sent to be done. After processing the change the back then called back to inform us the new address was wrong and needed to stay as is so I sent a second email to her and she did it promptly and responded promptly also. Thank her for the good service.

Aerin B.

December 14, 2017

  • Great customer service! Kyle was so great in helping us get all the documents needed for closing in a very timely and efficient manner. Thank you for your excellent service!

Charyl F.

December 14, 2017

  • On a day when everything goes wrong Jennifer Alzate's expertise rescued my apprehensions. My phone call was met with immediate resolve. Jennifer's knowledge of the situation answered my questions before they were asked and provided necessary documentation in record time. The Flood Insurance Agency has made my life easy today and I needed to share how thankful I am.

Marlene U.

December 14, 2017

  • Change request was faster than Santa's reindeer. Hi, Please know that your team member, Glorya Pierre, was awesome fast with the turnaround of a change request. Always appreciate a fast turnaround time on things like this, especially during this time of the year! Great Job! Happy Holidays!

Sharon G.

December 13, 2017

  • The customer service I received from your company was excellent!!! Thank you so much for the prompt assistance I received.

Marc R.

December 13, 2017

  • We’ve had the great pleasure of working with TFIA for a number of years. Their expertise, knowledge and customer service is some of the best in the industry. They’ve simplified a seeming complicated process and made it hassle free for both our agency and client base. All the while, reducing expenses for a number of clients. Recently, Jennifer A. went above and beyond to help us secure proof of coverage for a clients rush settlement. That type of service is what keeps us coming back! Keep up the great work!

Julissa H.

December 13, 2017

  • Kyle Lizak has been very helpful with the process of quoting my insured's flood quote and policy. Very fast, friendly and efficient

Sara L.

December 13, 2017

  • I called today for a quote for a client. Jennifer was easy to talk to, professional, and helped me within an hour.

Scott W.

December 12, 2017

  • With the superior knowledge of Justin Bryer's profession, he has saved me a considerable amount of money on my Private Flood Insurance policy. Justin showed me the correct process to go through in order to achieve our goal of saving money. Thank you again Justin. 

Tammy D.

December 6, 2017

  • However many times we have had to comply with a 'RUSH' - 'need a flood for my closing' - 'closing is set for noon today' demand from a frantic insured.. TFIA has come thru! They are the BEST! Thank you Kyle - Kaitie - Sarah - Omar - Jennifer - Kate... and any others that I might have missed ... It is an absolute pleasure to work with you. Best regards.

Penny Y.

December 6, 2017

  • Kyle Lizak helped me with a flood quote, only my 2nd one and he was very helpful and quick to respond.

Audrey G.

December 6, 2017

  • I would like to thank your staff for all of their help now and in the past - every one has always been so kind and guided me through any issues or questions I have. The last customer service rep, Jennifer Alzate, really helped me and took her time with me. Thanks again!

Jerry M.

December 1, 2017

  • Kate is wonderful at service. She is timely & has knowledgeable in her field. I would always recommend her.

Eli Z.

December 1, 2017

    • We have worked with PMF for a few years now and I feel that the customer service offer to their agents is top notch, especially Jennifer Alzate. I highly recommend them.

    Susan C.

    November 29, 2017

    • Knowledgeable & Professional Experience to Share: My name is Susan Carroll and I am a licensed MLO with Movement Mortgage as well as a licensed P&C & Life Agent in NC & SC. I had the opportunity to work with one of your agents on a recent file for a mutual client that could have turned sticky for all. However, Justin was a pleasure to work with both for me as well as the client. There was a GIS issue that was out of Justin's control. Those are the hardest to explain to any client or partner, like myself even , and especially explaining it to someone that does not know the in's and out's of insurance. Flood, typically adding to that frustration. The borrower was struggling to understand and typically when that happens its easier to pass it off as blame on one party or the other. Justin worked with me and he was able to convey that we are working for the same goal. Emails were coming in left and right with questions from the borrower, the realtor....from all involved. Justin hung right on with me and was quick to respond and accessible the whole time. THAT is greatly appreciated.

      Justin and I worked together to keep everyone on the same page, he supported me and I supported him- as we are a partnered team. He was very professional throughout the entire process in addition to being well seasoned on the subject matter. His professionalism and knowledge kept the situation maintainable and workable.It is refreshing to work with another colleague who takes it on as " we are in this together" and focus' to do whatever it takes to accomplish and with the results needed. He is an asset to your company and I really look forward to working with him again and keeping his contact information for future referrals. In any other scenario....the outcome would not have been what it was without Justin on the other end.

      We appreciate Justin!

    Mark K.

    November 17, 2017

    • Kate Burns was very helpful and very polite. She answered my question quickly and accurately.

    Jill G.

    November 17, 2017

    • Great Customer Service. I would like to reach out to everyone that I deal with over at John Biggio Insurance Agency and just like to say Kirk Yates has been so professional and responding back within a moments notice I appreciate is great work ethic everyone is much appreciated over at TFIA thanks again for your 100%....

    Theresa H.

    November 17, 2017

    • Thank you for helping so quickly! Thank you!!!

    Kathy L.

    November 17, 2017

    • Great, Prompt Service! I would like to thank Taylor Scheffing for the quick response to helping with an endorsement. I sent the quote request and had the amount within a few hours. I requested the endorsement to be made at 5:30 EST and had the updated dec page at 5:46 EST, which I wasn't expecting until the next day! Thank you for the assistance and the wonderful helping hand!

    Jeff J.

    November 16, 2017

    • Awesome service and always a pleasant experience. I am an agent in Florida and I write with TFIA to save my customers money on flood insurance. I always have a great experience working with them. When you call, they answer the phone and help you with whatever you need very quickly and they also respond to emails very quickly. As an agent it is great to work with a company like this that provides exceptional service to myself and my customers. I would highly recommend them.

    Douglas G.

    November 16, 2017

    • Kate Graves was very polite, patient & professional all in one! Listened to my problem, solved my problem & response time was 15 minutes! Very pleased.

    Christina R.

    November 16, 2017

    • Wonderful customer service! I would like to send a message in regards to the service from Kyle Lizak. I'm still a fairly new to quoting and issuing policies with TFIA, but I had such an easy time making a change to a client's flood policy for closing. I emailed Kyle about a request to increase the coverage and within 10 minutes, he had already emailed me back the revised flood application. Again, after I sent him the newly signed flood application, he emailed me the invoice within 5 minutes. As an agent, we are so used to underwriters and customer service reps taking as long as they want to send us documents which can hold up closing and anger the clients. Due to Kyle's timeliness and all around great customer service, I will absolutely continue using TFIA. Thank you Kyle for a job well done!

    Carl H.

    November 15, 2017

    • I've written to express my satisfaction with your services previously, but I am constantly pleased with how easy it is to work with you especially given the inflexibility of an NFIP policy.

      My current point of praise is for the speed of service I receive from your firm and, in particular, Jennifer A. and Kyle L. Today I submitted a signed application and I had an answer back from Jennifer within a couple of minutes of sending it in. I have had numerous interactions with her and Kyle where I had some type of request that was turned around faster than I could get a pizza delivered. I can't imagine the act of Congress it would take to make any changes to an NFIP policy when the closing date of a purchase moves or a named insured needed some type of edit. Even the occasional dreaded cancellation is handled quickly and professionally, which makes it easy for me to look good to the end customer.

      I have a broker pursuing me to move my private flood business to them, but I have made my stance clear. The balance of excellent service and a fair commission is incredibly hard to beat and I won't be moving my business as long as the level of service continues to be above my expectations. Thanks again!

    Natalie D.

    November 9, 2017

    • The Private Market Flood Agency is so easy to work with from submitting the application, approval, payment and issuance. Everyone is quick to respond, polite and makes the ease of doing business effortless. Thank you!

    Paula F.

    November 7, 2017

    • I have been so pleased with the customer service provided by TFIA. Your representative Kyle Lizak provided excellent customer on a quick turn around agency needed for a closing. Top notch service, very professional and courteous.

    Amy B.

    November 7, 2017

    • Nicky Jones turn-around on a policy change and re-bill was outstanding. She is always able to provide a quick response to any questions we have.

    Paula F.

    November 7, 2017

    • Excellent, courteous and quick service provided by Sarah Keen. Needed quick turn around for loan closing and agency was taken care of right away.

    Doug G.

    November 6, 2017

    • Great service and even better price. Special thank you to Justin Bryer for making me feel like I'm the only client you have. I'm telling everyone I can about this company!

    Laurinda W.

    October 23, 2017

    • Great easy experience. I got to talk to a real human being that was helpful and didn't put me on hold! So rare! You even called when I made a mistake on form....within 5 min. I about fell out of my chair.

    Jim C.

    October 16, 2017

    • Taylor was very helpful in processing an endorsement for one of our clients who was dealing with a mortgagee's forced placed increased coverage that was unnecessary and extremely expensive. We were able to save our client hundreds of dollars and it took minutes to complete.

    Gretchen G.

    October 13, 2017

    • Justin was very responsive, attentive and polite. Answered all questions completely and invited us to contact him again if we had further questions. Great customer service! The process to obtain this new policy was extremely easy and fast. Great to be able to purchase a new policy on the same day of application. Purchasing this policy was cheaper than renewing our prior policy and with more coverage.

    Jeffrey J.

    October 12, 2017

    • Kyle Lizak was super helpful with getting me the application needed for closing. I am new to using the private flood market with our agency but with quick service will start to use it more!

    John H.

    October 9, 2017

    • Thanks for your service, you are a lot cheaper than FEMA!

    Sheila H.

    October 6, 2017

    • I am very pleased with the service I received today, emailed and asked for 2 flood declaration pages and received them in a very short time. Thank you.

    Laura R.

    October 2, 2017

    • The quick, reply and diligent service of the on line and phone support staff make this company a winner!! Excellent is an understatement! Many thanks for making this an easy part of my day! I look forward to working with these folks for many years to come!

    Bridgett S.

    September 29, 2017

    • Terrific Service! I submitted an application today and I am just so amazed at how quickly applications are is like no sooner than I submitted the application online Sarah Keen had it waiting in my inbox. Thank you so much Sarah...Also want to say this company has the best customer service I have ever seen. They answer any question I have and are always helpful. You all deserve a pat on the back for all that you do.

    Raymond B.

    September 27, 2017

    • TFIA’s confident procedures for policy issuance are smooth and complete! As an Independent Agent Principal and witness to 25 years of issuing Flood, best by a long shot. The website quote portal is extremely clear and precise, but when needed TFIA works well with agents over the phone to assure confident policy issuance. Other Flood Services do offer services similar, NOT with the same confident direction. A proper agent/client sales process will transfer this confidence timely and simply.

    Ronnie F.

    September 22, 2017

    • This is a great company to purchase flood insurance thru very helpful and pleasant people.

    Kim A.

    September 22, 2017

    • TFIA is easy to work with. Quick affordable quotes.

    Andrea P.

    September 22, 2017

    • Excellent communication, and pricing-thanks for everything!

    Ben B.

    September 21, 2017

    • When we purchased a lake property that required flood insurance, we were pleased to identify The Flood Insurance Agency as a way to meet our needs. The process has been seamless in working with our mortgage servicer, and I'd like to express appreciation for customer service from Taylor, Kate, Eric, and others.

    Ned R.

    September 19, 2017

    • Sarah Keen and her team were both professional and efficient. They responded quickly to our client's needs, as well as our calls and emails. We really appreciate working with them and will continue to do so!

    Melanie W.

    September 19, 2017

    • Great service year after year. I have always gotten the best service, from setting up my flood policy to each year's effortless renewal. I have saved money while being given the comfort that your company brings to my family with this coverage and customer care. Big thanks, Katie Burns, for all your help with renewal and another year's peace of mind.

    Frank H.

    September 12, 2017

    • Kudos to Private Market Flood for handling our claim in such an expeditious manner. My wife and I switched from FEMA flood insurance a couple of years ago for coverage on a rental home. What was attractive about Private Market was that we could set our own policy limits instead of having someone else set the limits for us. We highly recommend Private Market Flood as a smart alternative to FEMA flood insurance.

    Janice D.

    September 1, 2017

    • I appreciate your quick response! 

    Mike M.

    September 1, 2017

    • I would just like to commend everyone on the service that you provide. I wish all of the carriers that I deal with would be as helpful and caring. Everytime I call, I get complete and concise directions and sometimes they have to go through them twice. Their love and professionalism comes through the telephone. Yesterday, I worked with Taylor Scheffing and she was fantastic.  

    Daniel D.

    August 31, 2017

    • Amazing Customer Service! Great Company! Recently, when my flood policy came up for renewal, I had a few hurdles to jump over with my lender. After getting the payment issue squared away, I discovered information from my lender that would have (if the information was accurate) saved me a lot of money. Well, as it turns out, the info from my lender was grossly inaccurate. Taylor Scheffing, CA Lic #0L79592 was absolutely the best with incredible patience dealing with me going back and fourth trying to sort all this out. Her quick responses to my emails and ability to assist made this whole process seamless. Even though the policy went up a bit, it still has saved us money. Thank you TFIA! THANK YOU TAYLOR!

    Meredith H.

    August 31, 2017

    •  I just wanted to take the time to say thank you to all of the underwriting staff @ The flood Insurance Agency. I worked with a lot of the underwriters and cannot express enough the great service that has been extended to me. This is the perfect example of "team work" I appreciate all of you.

    Karen E.

    August 30, 2017

    • Kyle Lizak was an awesome person to work with, knowledgeable, courteous and pleasant to work with.

    Jeffrey H.

    August 30, 2017

    • One word explains the service we get from The Flood Insurance Agency..... AWESOME!!!

    Tammy K.

    August 29, 2017

    • The premiums are great. Saved my one client at least $1000 between a couple of Flood policies and the Reps that are there are very knowledgeable. I worked with Sarah Keen and she was prompt in her responses and extremely helpful!

    Larry S.

    August 29, 2017

    • To whom it may concern: I have had the opportunity to work with Justin Bryer concerning The Flood Insurance Agency. I have been in the insurance business for 53 years and my skills at use of the computer and rating are weak at best. Another agent told me about your flood program and I have already thanked him for doing so. When people are not happy they often send in letters of complaint to management but seldom do when they are happy. This letter is to compliment both Justin Bryer and the Flood Program you have. I was able to quote and send in for issue of our first policy with you. The program is even easy enough for this old timer and the assistance provided by Justin Bryer outstanding. I know that Justin is busy but he took the time to assist me and explain what I had to do to quote and request coverage for my client. The attitude the Justin has and the ability to help without making me feel bad was amazing. He is understanding, professional, very friendly and is an asset to your company.

    Michael K.

    August 29, 2017

    • I just want to say how pleased I am with the service that I get from the Flood Insurance Agency. If all of my brokers/insurance companies serviced our requests as the your agency does my job would really be a piece of cake. Not to point just one representative out, but Sarah Keen has been a pleasure to work with and if she lived near my office, I would hire Sarah in a second!!!

    Meg M.

    August 29, 2017

    • Our Agency Registration was done quickly and easily. Thanks Allyson Schmitz and TFIA!  

    Valerie W.

    August 29, 2017

    • A BIG shout out to TFIA and Kyle Lizak - for fixing my oops in such a timely fashion! PLUS he's always a pleasure to work with. I truly love writing flood policies with TFIA, great company and great staff!

    Marta G.

    August 28, 2017

    •   Great service and super nice people working here! The prices are unbeatable. Love working with you guys :)

    Judy W.

    August 28, 2017

    • Anytime I have requested help from this agency they have been friendly, efficient and speedy in their responses and have provided exactly what I needed help with. It is a pleasure to deal with them.

    Wendi S.

    August 28, 2017

    • I received a phone call from our mutual customer and she advised me that her renewal quote for her flood policy reflected an incorrect mortgage company. I sent an email to Nicky Jones to have the mortgagee changed from Greentree Mortgage to Wells Fargo Bank #936. As with most companies, I did not expect to have this change endorsement issued today and I had advised Wells Fargo that I would not get the revised dec to them for at least a few days. When I returned from lunch, my endorsement had been processed and emailed to me along with a revised renewal quote. This makes my job so much easier as I can now email or fax over the renewal bill to Wells Fargo Bank today and it will save me time from having to do it later. It is nice to know that I can have changes made on the policy this quickly and have the paperwork at my disposal to finish everything in one day. Thanks again to Nicky - she is really fast!!

    Will O.

    August 26, 2017

    • Can not express how grateful I was to find out about your agency when my flood insurance premium sky rocketed. Your company provide a much lower price! Great service for the years I owned my home. Would recommend to anyone researching The Flood Insurance Agency.

    Ramona W.

    August 25, 2017

    • As a lifelong resident of West Virginia, and serving in the WV State Legislature for 4 years I gained a lot of knowledge of the diversity of our people, our educational system, the environment objectives, the political factions and how that affects the state, and a whole host of other things. WV has had a history of area floods and due to the terrain, the valleys and the mountains, causes a lot of serious flooding in certain counties. The government use to be able to improvise for the floods, but so many disasters in so many states has left residents without, unless they have affordable insurance. TFIA is one that I highly recommend. They are affordable, and honest in what they say they will do, is what they do. Thank goodness that my agent introduced TFIA to me.

    Chris C.

    August 25, 2017

    • My Thanks and Sincere Appreciation to a company with lightning rapid response, knowledge and communication among their staff! Dealing with Sarah, Jennifer, Kyle, Katie and any I may have missed is a pleasure, it makes our jobs much easier!

    Ken Y.

    August 25, 2017

    • I am very impressed with the product, the response time, and the quality of service. We will do business again.

    Nora H.

    August 24, 2017

    • I am writing to you today to personally thank Taylor Scheffing for her ongoing assistance with our policy. On multiple occasions, she has provided a very high level of service and it is greatly appreciated! As a prior insurance agent myself, I believe she is definitely an asset to your business!!

    Nadene T.

    August 24, 2017

    • This company is professional, smart, and courteous. Their service to help me secure flood insurance was easy and put my mind at ease. THANK YOU!

    Jeffrey G.

    August 23, 2017

    • Justin spoke with us several times today in order to clarify the flood insurance process. (Note: My wife and I absolute beginners in this). He was courteous,clear with explanations and very patient. I said to my wife after our call, "He must be doing this all day.". If so, he has maintained a a very pleasant presence. We commend him.

    Vicky C.

    August 23, 2017

    • I have been writing with The Flood Insurance Agency for a while now and the customer service is excellent. Always prompt in responses, always friendly, always able to help. Taylor Scheffing and Sarah Keene are two that I seem to be in contact with a lot and they are great! The website is easy to use and the application process is also easy. You have been able to reduce many of my customers high FEMA premiums.Thank you!

    Brandon H.

    August 22, 2017

    • Taylor Scheffing at renewal for an insured there were quick amendments to be made on limits. Taylor took my request, updated the policy, and responded back within the hour with a complete and new policy offering complete with issue requirements. Thank you.

    Jill G.

    August 22, 2017

    • I would just like to give a huge thank you to Callie Carlisle anytime I have needed changes on policies or any information she gets back to me ASAP she gives great customer service always such a joy to deal with her....

    Cecilia M.

    August 22, 2017

    • I would like to take a moment and thank your company for your excellent services, Callie Carlisle has especially been very responsive and through with any request that I have for her. Because of this I always look to your company for our insurance needs.

    Doug S.

    August 22, 2017

    • Amazing discovery! Thank you for providing such a valuable service. The ease of getting a quote and purchasing coverage is absolutely amazing, as well as the tremendous savings! Thank you again and again.

    C. W.

    August 21, 2017

    • It is a pleasure working with such knowledgeable staff. For example, Taylor Scheffing responded promptly to each inquiry made to her because a client's bank kept changing the coverage amount. She made the process so much smoother. Thank you so much for that!

    Tami N.

    August 18, 2017

    • Its always a pleasure dealing with anyone at your company. Taylor Scheffing was very quick helping me today with a revised renewal quote.Thanks for all the help...

    Lynn S.

    August 18, 2017

    • Kate Burns exhibits excellence in customer service. Hi; As a Real Estate Broker, I have had to call around for a flood quote. Not only was Kate professional, she was patient, knowledgeable, and gave quick turn around with a fabulous quote. It is this level of customer service that has prompted me to share her contact information with my client and three other real estate professionals. As of now, she is my go to flood insurance agent. Please consider acknowledging her skills; and, put this on file in case she is up for review for a raise. Thank You.

    Ayles M.

    August 18, 2017

    • Reply from Thomas O'Connell was prompt after an email from us was received today.

    Melody K.

    August 18, 2017

    • As a Flood Agent I work with a lot of carriers and I can honestly say that all the associates with TFIA are Top-Notch! They are quick to respond to Not only a New Application approval but also completing endorsements on existing policies in a quick and efficient manor. Almost all my Private Flood business goes to TFIA because of the efficient manor in which they handle business and also due to the competitive pricing. Thank you All and Keep Up the Superior Service you provide!

    Joe A.

    August 17, 2017

    • Flood insurance is not an easy market to understand for my insurance clients ,specifically rating in A zones. The private market coverage you provide is one of the best I've seen. The rates are very competitive and the service is superb. Knowing a little about flood insurance can save a client a lot and added with your products and service I am able to save them even more. I look forward to doing more business with you. First two clients I wrote with you saved $1,100 and $2,300 respectively. That's enough for them to pay for a nice vacation. Thanks again!

    Sharon L.

    August 17, 2017

    • I called The Agency to see if a policy renewed and spoke with Kyle regarding this matter. He advised it did in fact renew and I asked him to send me a copy of the policy for my records and within a few minutes it was at my fingertips to process. Thanks so much Kyle for you quick response.

    Kelly F.

    August 17, 2017

    • I needed to have something processed very quickly for 10 policies and Callie was extremely prompt and had them to me the same day! She was very pleasant to work with and the service was outstanding!

    Janet A.

    August 16, 2017

    • Thank you for your help with my garage Flood Insurance application process! I really appreciated the way Justin provide such quick responses to my questions, but also helped move things along fast for my mortgage company. Time to get a quote on my primary residence! Thank you!

    Kimberly R.

    August 16, 2017

    • I requested an amended dec page with a removal of a mortgagee from Allyson Schmitz. She responded almost instantly with the requested changes. I'm extremely impressed! Thanks Allyson!

    Kerri K.

    August 16, 2017

    • I am a Loan Processor and called to obtain a current flood declarations page for a loan I am working on. Jennifer answered the call and she emailed the dec page within a minute or two after the phone call. I could not believe it! You cannot ask for better and more efficient service!! I call insurance companies all the time and I rarely get a dec page as soon as I get off the phone. Thank you Jennifer for being so quick and helpful!

    Mary W.

    August 16, 2017

    • Lighting Quick Service! Compliments to you on lightning quick response of your team, particularly Taylor Scheffing. A lender error made everyone scramble, and Taylor made it all a pleasant experience. She is prompt and courteous, and I appreciate being able to count on such excellent service. Thank you TFIA!

    Sharon E.

    August 16, 2017

    • Thank you Kate Burns for all your help. This was actually the first policies to process with TFIA and of course it was with a closing and all its many changes that occur before, during and after closing. Had many changes and questions, thanks to Kate it was never a problem.Looking forward to opportunity to write more flood with you. With staff like Kate Burns and Sarah Keen, who was a great help also, It was a pleasure.

    Maria G.

    August 16, 2017

    • What a great company to work with. Everyone there is so helpful. Their turn around time is amazing, as soon as you ask for something you get it!

    Ashley H.

    August 15, 2017

    • The service provided thus far from TFIA has been superb! In West Virginia we have many clients than live within the flood plain and it's great to know we have a company to help serve their needs. Tonight, I was able to obtain a quote within 15 minutes, and even after noticing an error made on our behalf, one call was all it took and Kyle helped to alleviate the problem in less than 5 minutes and return a revised quote. We are very satisfied with this quick and kind service and look forward to working together again in the very near future!

    Byron Q.

    August 15, 2017

    • Just wanted to drop you a line about my conversation with Kate Burns. In short, Kate spent a generous amount of time with me walking me through TFIA flood coverage and guiding me on the potential options I would have with a TFIA policy. The end result is that we will likely do business again in the near future. Unfortunately, in our fast-paced world, we forget to look at the people who get things done, help out the most, and are committed to doing well by their companies. I think Kate Burns is one of those people. So I thank Kate for her help. You're lucky to have her in your organization.

    Sue A.

    August 15, 2017

    • We had a customer bring in a refund check for flood insurance premium overpayment. The customer was confused with why they were receiving the check and wondered if it needed to be deposited back into their escrow account. We called into the company and received explanation for the refund check. Kyle Lizak, was the representative that helped us with the question and was very knowledgeable about the borrower's insurance coverage. He got us an answer right away and was very professional in the way he helped us. Thank you, Kyle!!

    Robert L.

    August 15, 2017

    • I have had the pleasure working with Justin Bryer of TFIA now on our second property to be covered with flood insurance. I have found him to to professional, understanding and patient in working through the process of switching from government agency coverage to private sector coverage. He is a good ambassador for his company. I also want to state that I've been able to save money switching to Private Market Flood/TFIA and have spread the work about the ease of doing so, the cost savings and the professionalism of people like Justin.

    Christine D.

    August 14, 2017

    • The customer service at The Flood Insurance Agency is top notch. I, as a customer service rep / agent at our agency, know that a quick answer is what customers are always looking for and this is what I just received from Taylor Scheffing. Thank you!

    Missy P.

    August 14, 2017

    • I wanted to let you know that Justin Bryer CA Lic #OK54089 was amazing to work with. He was so quick to respond and very helpful. It is always nice to work with professionals who take pride in their work and are punctual.

    Hallie M.

    August 14, 2017

    • Stellar Customer Service! As an agent, flood insurance can be a source of stress when trying to place basements and other low foundations with a carrier that won't overcharge my customer. The rate lock feature is a great thing for these homes. Not only that, but the endorsements and declarations pages come so quickly due to the amazing customer service and attention to detail that we're given by the great employees of TFIA. A special thanks to Allyson for all her hard work in responding to our many requests. Thanks for everything!

    Heather P.

    August 14, 2017

    • Very impressed with the promptness and professionalism of Taylor. I had questions about an existing clients policy and expected to hear back in 1-2 days which is standard with most other flood companies, but was pleasantly surprised for a thorough response within a few hours.

    Jim S.

    August 14, 2017

    • Private Market Flood was able to quickly and successfully process a policy for me just in time for closing. Their easy to use estimate system and high end level of service turned a difficult situation into an easy one. I would both like to thank their impressive team and recommend them to anyone looking to save money and cut the hassle out of obtaining flood insurance. Thanks so much, Sincerely Jim.

    Darlene W.

    August 11, 2017

    • I dealt with Sarah today and the last few days on a new flood application and she is awesome!!

    Monica M.

    August 11, 2017

    • I just want to say that I had a great experience dealing with Taylor today and the level of help that I got was very professional and my expectations are overwhelming with excitement and my customer is very pleased as well.

    Beth C.

    August 11, 2017

    • Service with Callie Carlisle-Great Service!

    Terrie P.

    August 11, 2017

    • Justin Bryer has gone above and beyond to assist me during a very hard time. I am getting divorced and he helped me get the paperwork changed in record time! I cannot say enough nice things about him!

    Jennifer G.

    August 10, 2017

    • I wanted to let you know that I have had an excellent experience with all of your staff. Most recently Callie Carlisle and Kiki Cleare were very quick in responding to an issue I was having. Thank you so much for the great customer service. It is truly a rarity these days.

    Mary H.

    August 10, 2017

    • I just want you to know I dealt with Taylor Scheffing today and she did a spectacular job. We were under the gun for a closing today at noon for one of our clients and Taylor absolutely put her heart and soul into making the necessary changes and completing the paperwork we needed. Cheers to Taylor, great job. Thank you.

    Mary Bess W.

    August 10, 2017

    • Outstanding service! Thank you TFIA for making flood insurance easy. The level of service from EVERYONE on your staff is exemplary, and the speed in which they respond is outstanding. Special thanks to Kaitie, Gloria, and Sarah for making an assumption happen quickly and easily, and then reversing it so that an entirely new policy could be put in place to satisfy lender requirements. Impressive customer service!

    Cheryl N.

    August 10, 2017

    • Glorya took care of updating the mailing address at record speed!

    Darlene W.

    August 8, 2017

    • Just wanted to say your system is simple to quote with and work with.

    Susie C.

    August 7, 2017

    • I am absolutely 100% pleased with the service Justin has provided me over the past two months, I am sure I asked a million questions and he was always prompt and professional with his response. You have a great employee here. I suggest you keep him happy! My experience with Justin is a 100% positive reflection on your company. To the point where, as a former real estate broker, I have many friends in the business of real estate and mortgages. I will most definitely tell everyone about this experience and recommend you to them. Thank you very, very much. Looking forward to doing business with you next year!

    Shawn M.

    August 7, 2017

    •  A big thanks to Taylor Scheffing for getting me the proof of coverage that I needed for my loan closing which was changed at the very last minute.

    Ashley G.

    August 3, 2017

    • Kate's service is fast and helpful. She was really helpful one morning when I needed a quick turnaround to get information over to a lender for closing. I appreciated this because someone was waiting on me and when I have to wait on someone else and they get what I need asap, it only makes me look better! Thank you Kate for your quick response!

    Rebekah S.

    August 1, 2017

    • I have worked with Taylor on many accounts. Knowledgeable, responds quickly with attention to detail, which is a must for this line of business. Excellent to work with!! Thank you for all you do!

    Shane O.

    July 31, 2017

    • CSR Taylor Scheffing-Great response and urgency to our agencies needs. Greatly Appreciated!

    Hannah M.

    July 28, 2017

    • I just wanted to take a little time and thank and brag about Taylor. She helped very diligently and professionally. I was working on an account that is more than half of my producer's business, and she made the process so much easier during a stressful situation. Thank you Taylor!

    Margherita H.

    July 28, 2017

    • Requested a change of mortgage address to Callie Carlisle and she had the change done within minutes. Great service!

    Marina K.

    July 28, 2017

    • I had a client call in last minute and needed a quote for a closing she was going to in 3 hours. Your team had the application to me within 30 minutes of me submitting my quote. Thank you, Sarah Keen for such a quick response, and making the process smooth for our client. And thank you, Justin Bryer, for following up to make sure everything was taken care of. You are a pleasure to work with.

    Christine K.

    July 27, 2017

    • Great rates and excellent service! We recently started working with The Flood Insurance Agency. Service and attention to our customers and agency needs has been excellent. Taylor Scheffing has been a pleasure to work with and her knowledge and ability to respond quickly has been very helpful. We look forward to working with The Flood Insurance Agency for our flood needs in the future!

    Barbara R.

    July 27, 2017

    • Thank you for giving us the opportunity to help our customers save money with their flood coverage.

    Chris S.

    July 26, 2017

    • I would like to recognize Callie Carlisle for her outstanding service. With most companies I expect a response to my inquiry within 24 hrs. She has always responded within the hour. Keep up the good work!

    Jagosia G.

    July 25, 2017

    • So very pleased with these rates AND service! Our agency signed up with TFIA a few months back, and since then, I have been incredibly pleased with ALL aspects - from the quoting process to the customer service provided. The response time with any questions or concerns is 2nd to none! Best of all - I get to look like the hero when I can tell my insured how much we can save them by moving them to The Flood Insurance Agency!! ...and I'm not one to hold back on sharing that hero status with the TFIA reps I deal with. THANK YOU!!!!

    Jacob B.

    July 20, 2017

    • Almost immediately after I emailed a question Justin Bryer was there with the answer I needed. This is quite the change after fighting with the slow and disorganized government insurance stuff. If they ever control health insurance we will all be dead.

    Peter I.

    July 19, 2017

    • This company saved me $3500.00!!

    Ron R.

    July 17, 2017

    • I've just recently signed up with The Flood insurance Agency and EVERY time I've sent an email to Kate Burns she replies faster than anyone I do business with. And is so nice and helpful.

    Erin M.

    July 17, 2017

    • I always get great and prompt service when working with The Flood Insurance Agency. Taylor was a pleasure to work with!!!

    Jess C.

    July 14, 2017

    • Hello - I wanted to take a moment to let you know helpful and quick Sarah was. My insured's closing would have been held up if we did not get the corrected policy ASAP and she was able to get this resolved within minutes. She was so willing to help! Thank you!

    Judith W.

    July 12, 2017

    • I can't say enough great words about the fantastic, professional service I received with this company. Flood insurance as we know can be scary and intimidating in any day, but Justin made it simple, quick and painless. I also appreciate the fair rates.

      Hope to be a customer for years.

    Gail H.

    July 11, 2017

    • First policy I have written with your company and it was a great experience. Easy, fast and efficient. Almost makes me like writing flood coverage.

    Kristina E.

    July 11, 2017

    • Private Market Flood is a great company to work with. They not only have competitive rates but also exceptional service. I will continue to use them for all of my flood insurance needs

    Carl F.

    July 11, 2017

    • Above and Beyond Customer Service. I wanted to make all aware of the professional and above the par service performed by Justin Bryer. Flood Insurance and all the required regulations can be very confusing to customers and can take a lot of time to put together. Justin was able to handle my account with expedition and accuracy and returned all my calls and emails within hours making it much easy to change things. I would recommend highly Justin and his company to anyone looking for Flood Insurance. Not only was his company professional, but Justin was also friendly and well educated on the insurance industry.

    Monica K.

    July 11, 2017

    • Taylor Scheffing is absolutely wonderful! Not only did The Flood Insurance Agency save my clients money, they made it possible for them to purchase the home due to the lower cost of flood insurance! Anytime I needed to make a change to the policy, Taylor handled it with quickness and got me the documents needed in record time! Thanks so much for your help, we have a very happy homeowner thanks to you!

    Kenneth L.

    July 7, 2017

    • Service was fast and as I requested! Thank you!!  

    Lisa P.

    July 7, 2017

    • Just want to say that Taylor Scheffing responds to my emails quickly and efficiently which helps make my job a little easier - thank you!

    Sheila P.

    July 7, 2017

    • Glorya was very polite, helpful, and speedy with my request. Great service. Thank you!

    Phillip G.

    July 6, 2017

    • Service was fast and as I requested! Thank you!!

    Peter C.

    July 3, 2017

    • Quick fast service. Thank you!

    Sara J.

    June 30, 2017

    • I cannot say enough about the excellent service I have received from Taylor and Kate. Our agency is brand new to TFIA and they were extremely helpful with getting our first policy written. They walked me through every step and made it as easy as possible. We had a policy that needed to be issued very quickly and I really could not have asked for any better service. TFIA far exceeded my expectations, I can't wait to work with them in the future!

    Bibi S.

    June 30, 2017

    • Prompt and pleasant account managers--pleasure to do business with!!!!

    Bibi S.

    June 28, 2017

    • Excellent Service!

    Jordan P.

    June 27, 2017

    • The service I received was fantastic. It was a time sensitive case and they met all my requirements without hesitation. The client, bank and myself could not be happier. Wonderful job!

    Debra A.

    June 23, 2017

    • Taylor, Greatly appreciate the quick turn around on the last minute changes to our flood policies. You and your team were great to work with, very efficient and professional. Look forward to working with you in the future.

    Dawn R.

    June 23, 2017

    • I just love it when I can quote with TFIA for my clients. Just spoke to a new home buyer who has been shopping around and could only get quotes with FEMA rates.. until I could offer her the choice of the private flood market. She was quite excited to tell me that we saved her over $1,000! That makes the new home buying experience a very positive one, as it should be!

    Mary W.

    June 22, 2017

    • We submitted a change request for a mortgagee amendment and Kaitie Graves had it back to us quickly so that we could turn around and get it to the insured. Fantastic Service.

    Shelby N.

    June 22, 2017

    • Excellent Service! Every time I speak with them they are very quick with their responses and very knowledgeable. I have gotten nothing but very nice people when I email or call. I love doing business with them and will keep doing business with them because of their great customer service.

    Dennis W.

    June 21, 2017

    • I am amazed in the service, pricing and Quality of this insurance. A very professional and highly recommended company. The flood insurance company I had before not only didn't treat me like a customer but it almost felt like they were doing me a favor. Never had answers on my premiums, coverage, suggestions ect. Just annual increases. Make the move today!!!!

    Katrina L.

    June 21, 2017

    • Amazing service! It is always a pleasure to work with The Flood Agency! They are unbelievable quick and always go that "extra mile" to provide the best quotes and service. I don't bother requesting flood quotes from any other companies anymore. The Flood Agency can't be beat.

    Martha G.

    June 20, 2017

    • Thank you for getting back to me so quickly! Love the site, so easy to use and appreciate the friendly agents! Thanks again Taylor Scheffing for your help!

    Kayla C.

    June 20, 2017

    • Great service for agents! Quick, fast service for my clients.

    Michelle B.

    June 20, 2017

    • Thanks for your quick service as usual!! Always a pleasure.

    Tammy D.

    June 16, 2017

    • As an insurance agent there are times that our insureds are in RUSH to get coverage for an expiring policy, an upcoming settlement or a new quote. What a pleasure to have TFIA as our private market flood team!Kudos to Sarah Keen for her assistance and never ending patience with us agents :) You are the best!

    Janessa C.

    June 16, 2017

    • I love dealing with the Private flood Market. The customer service is A+++ and they have the best rates on primary and non-primary homes. Keep up the good work!!

    Beth C.

    June 16, 2017

    • Enjoy working with such proficient people at The Flood Agency! They are all very helpful, supportive and efficient with prompt service.

    Darlene W.

    June 15, 2017

    • This is the first flood policy I have completed thru you and it has been a easy and great experience. Very helpful and easy to use.

    Michael B.

    June 15, 2017

    • As always, working with TFIA is a breeze. I really appreciate all of your hard work, I look forward to sending TFIA as much business as I can!

    Margaret G.

    June 14, 2017

    • I just wanted to say what a great experience I've had with the customer service agents at The Flood Insurance Agency. I am a first time agent with the Private Flood market. Everyone has been very helpful and courteous, Justin Bryer and Taylor Scheffing. They helped me put the final touches on my flood policy. I look forward to writing many more flood policies with this market. Thank you so very much! Here at Payne & Garlow, we are all about the easy way to write business!

    Frank S.

    June 14, 2017

    • Process was quick and effective. I will be using it again.

    Bonnie D.

    June 13, 2017

    • I work at The Jordal Agency and I can say without a doubt my clients save money but the service of your staff is wonderful. They always help me out with any issue and have a quick turnaround time. Just so nice to write business with you!

    Helen M.

    June 12, 2017

    • I have always received a fast turn around response on my correspondence and endorsement requests...great company and people to work with!

    Roger H.

    June 9, 2017

    • All though the amount was quite a bit more than anticipated, Justin Bryer was a God send. We really need this for a loan & he helped us out! Thank You!

    Colleen S.

    June 9, 2017

    • I have only positive things to say about TFIA, from the renewals, reminders, policies and whenever I have a question or change on a policy, Sarah Keen has been nothing but helpful and prompt. Thank you!

    Richard R.

    June 9, 2017

    • Just wanted to express my appreciation to your team for helping me and my client out. She is closing next week and the bank needed a binder asap. I was able to quote, submit and issue in just a few hours which I think is fantastic in regards to a flood policy. My agency will give you first crack at every flood opportunity!

    Hope H.

    June 9, 2017

    • I've been working with The Flood Insurance Agency for 2 years and have written several flood policies over that period of time. The reps from the agency have been knowledgeable and eager to help write business. Additionally, the turn around time is incredibly efficient. This is my preferred company to write flood insurance with and I will continue doing business with them for years to come. Keep up the good work, TFIA! 5 stars!

    Barbara L.

    June 9, 2017

    • Taylor was very helpful on the phone and with the request that I emailed to her. I needed a change processed on a rush basis and I received the revised dec within an hour of my request. We were able to satisfy the clients and their mortgagee. I appreciate the excellent service.

    Dave H.

    June 8, 2017

    • From the insured's perspective you have provided an alternative for flood coverage when there was no other option. The premiums offered for coverage are outstanding and this has caused many of our insured to switch from their current carrier to TFIA. It has even brought customers to us that we didn't originally service. Our customers are extremely satisfied with the premiums and the service.From our agency's perspective the service you provide us CANNOT be beat. The convenience and the quick response time is amazing and it helps our staff service our customers better, thus helping us at the agency. The prompt attention to our applications and our endorsement is incredible. It's actually a great experience working the entire staff of TFIA. When we assist our customers with their policies they are always very grateful for our quick attention to issues, the thing is, we cant do that without you. Thank you for working with us at our agency the way you do! I just hope we don't see a significant increase in premiums. We have heard what FEMA is doing and we hope that it doesn't affect TFIA.

    Sandy P.

    June 8, 2017

    • Our agency, First Community Insurance has been quoting with you all for a few months now. Your quoting process is user friendly and your staff is helpful.. I just quoted another account and the carrier quote came back more.. however I didn't know what I was doing wrong and Taylor was helpful letting me know what I was missing on the quote verses the application... Thank you!!

    Kaity A.

    June 7, 2017

    • Taylor was incredible to work with. Not only was she prompt with her responses and processing, but also very understanding and patient, as I am just learning this system. Taylor was beyond a pleasure to work with!

    Terry G.

    June 7, 2017

    • Taylor did a great job processing the application once quoted and rushing a revision through in a super quick time frame. I greatly appreciate the professionalism of all the staff at the Flood Insurance Agency. You are all a pleasure to deal with. Thank you! And the insured always appreciates the premium savings on their policies. Makes everyone look good.

    J David E.

    June 7, 2017

    • Kaitie was most responsive and helpful in handling my request. Thanks, Kaitie.

    Mac I.

    June 6, 2017

    • Great alternative, fast service, good pricing! I work with Taylor Scheffing, she does an excellent job. PMF is a good alternative to FEMA flood product, at half the cost.

    Melissa J.

    June 6, 2017

    • Jennifer Alzate was so helpful and very quick in her response when I needed an adjustment on a Declarations page. She is always a pleasure to work with and we all at LG greatly appreciate all her hard work and dedication.

    Emily A.

    June 5, 2017

    • I am an agent and Taylor Scheffing is a pleasure to work with. She is quick to respond and efficient!

    Anitha D.

    June 5, 2017

    • I have been dealing with Kaitie Graves on flood policies for mutual customers. She has always been extremely helpful and her response time is less than 5 minutes.Keep up the good work Kaitie. You are the Best!

    Lindsey C.

    June 5, 2017

    • Taylor was extremely helpful and prompt in her response to my request. Pleasure to work with!

    Bey X.

    June 2, 2017

    • I received great service from Callie Carlisle today. We needed a mortgage update on a policy that was coming up for Renewal very soon and her response back was very prompt. Thank you.

    Sonja R.

    June 2, 2017

    • You have saved me four hundred dollars a month! Giving me some say about coverage has renewed my faith in insurance companies. Dealing with the overprice FEMA rates and yearly outrageous rate increases made me think about selling. Now I can breathe again and enjoy my home that I waited 54 years to find and buy.

    Charles W.

    June 2, 2017

    • Service is always great and handled in a timely fashion and everyone is always very pleasant. Very happy with the service.

    Christie W.

    June 1, 2017

    • Knowledgeable, timely and proficient. I couldn't be any more happier with the service of all the reps. Extremely helpful, knowledgeable and always have quick response times! Thank you for making it such a pleasure to do business with your office. Especially Sarah, Jennifer, Allison, Eric, Katie and can't forget Jessica!

    Bridgett S.

    May 31, 2017

    • Last year I was made aware of what Private Market Flood had to offer and was overwhelmed with excitement that I could provide flood insurance to my client's for nearly half the price of their other carriers, but I had no idea of was the excellent customer service I would receive from all the friendly, helpful staff I have got to work with over the past year. They are very fast at reviewing the applications and getting them back to me as soon as possible, they answer every question I have had and have went above and beyond any other carrier that I have had the pleasure of working with. I would like to personally thank Taylor Scheffing, Sarah Keen, Allyson Schmitz and all the other terrific people that work for Private Market Flood. It is a pleasure working with you all.

    Will M.

    May 30, 2017

    • Callie Carlisle could not have been more accurate & efficient in getting me everything I needed. Much appreciated! Getting things done right the first time is not common these days but not with her.

    Betz L.

    May 30, 2017

    • Callie provided excellent service with a mortgage issue today. I have always had great service from all the staff there.

    Marvin F.

    May 26, 2017

    • I know that the requirement to have flood insurance is an extra expense for living in this area. But with the proposed flood wall that may be built in the next couple of years may help to reduce the above requirement. Your company has been more than helpful to solve this temporary problem. My family will hope to continue use your company in the future! Many of my neighbors pay a higher cost for the same coverage. Thxs again, Marvin

    Nicole B.

    May 26, 2017

    • TFIA has the best customer service and response time. Truly appreciate their efforts.

    Carrie L.

    May 25, 2017

    • Thank you so much for the excellent service for my clients and of course the premium savings! Keep up the good work!

    Iwona L.

    May 24, 2017

    • Best customer service! Quick! Taylor Scheffing Thank you!

    Ken P.

    May 23, 2017

    • My experience with TFIA has always been expedient, clear, and helpful, while the products they offer are competitive and straightforward. Of all the things that could go wrong with brokers, TFIA beautifully manages to do none of them. Keep up the great work.

    Kenneth M.

    May 22, 2017

    • This is hands down, the easiest and best experience I've ever had dealing with Flood. Don't change a thing...if it ain't broke, don't fix it. Hats off to Taylor Scheffing. Responsive and very helpful.

    Diane S.

    May 22, 2017

    • I was so happy you could save us money plus how easy it was your company was so helpful thank you again.

    Rosemary S.

    May 19, 2017

    • I had inquired to Taylor Scheffing about how to handle a policy transfer from a current homeowner,(our client of Private Market Flood Insurance), to a potential home buyer of the existing policy. Her response was both rapid and accurate. I have forwarded the information to our CSR team members and marketing reps as well. Thank you very much!! Rosemary S, Licensed Agent Pawson Group

    Melissa I.

    May 19, 2017

    • As an agent of Wetzel-Valley Agencies I can say that your company has been absolutely fantastic to work with and the lower premiums have saved a lot of our customers money and grief. Before finding you we had customers who were literally going to lose their home due to the outrageous prices of the FEMA policies. Everyone I have dealt with has been extremely friendly, and quick to respond to every task asked of them.

    Robert M.

    May 19, 2017

    • Sarah has always been very helpful and her response time is wicked fast! Thanks TFIA.

    Nicholas T.

    May 19, 2017

    • Great Job! Sarah Keen, Taylor Scheffing, and Jennifer Alzate were all very quick to respond and get me the things that I needed. As an agent, I really appreciate prompt work. Thanks, and keep it up.

    Nancy A.

    May 18, 2017

    • Excellent Service. I called Jennifer Alzate today to inquire about getting a mortgage clause update for a customer and literally within minutes of me emailing her my request she responded with the updated paperwork. I was very impressed with this quick turnaround and pleasantness of Jennifer!!

    Lori M.

    May 18, 2017

    • Excellent Service. Today, Callie Carlisle processed a policy endorsement within a few minutes of my request. She forwards numerous notices and policies to our agency in a timely manner. She provides the most excellent service. Her friendly, outstanding assistance is greatly appreciated!

    Sandra W.

    May 18, 2017

    • Callie Carlisle sent the renewal policies within a few minutes of our request. We thank you for such prompt service. Have a wonderful day. Pleasure doing business with you.

    Richard I.

    May 17, 2017

    •  It is one thing to have a great product and great rates, but add to that the personal service level, response time, and professional team at this company and you get the best business experience of all of my carriers. I have been establishing myself as a go to flood producer along CT shoreline, and RI, and the Cape for the last four years. Private Market Flood is working well as an alternative to NFIP. Our Government should pass more clear language to help lenders feel more confident in accepting private written policies. This company has helped some of my clients prevent the possibility of foreclosure, due to zone changes which a direct NFIP policy would have made their home suddenly unaffordable. From our clients and myself, Thank you all for your service.

    Michael G.

    May 15, 2017

    •  Justin Bryer was responsive, patient and helpful with all of my (many!) inquiries. Thanks for the great service!

    Michael B.

    May 11, 2017

    •  Always Impressed. I want to thank everyone at TFIA for being so professional and QUICK! I am never worried about getting applications back, or having a quick turn around on policy changes. No matter whom I work with they are always very willing to help, and I cannot say enough. I look forward to writing more business with TFIA, and will continue to recommend you to all of my clients. Thank you again for all of your hard work.

    Patricia B.

    May 11, 2017

    •  Kate Burns was amazing helping me with my flood insurance conundrum. (5/10/17) I phoned in and got her immediately, she handled my issue ever so smoothly and with the best possible care. She is a real professional and you are lucky to have her as an employee. I was lucky.I only wish more corporations and companies hired more Kates we'd all be better off. Pat Black (Waterfront Charmer LLC)

    Quashinna W.

    May 11, 2017

    •  Awesome Service! I don't really leave a lot of reviews but time and time again Sarah & Kate prove to be among the best! They are fast and thorough and I have the best experience with these ladies. They are a great asset to me and my business! Keep up the great work ladies! I don't know what I'd do without them.

    Terry G.

    May 9, 2017

    •  The staff at The Flood Insurance Agency has been extremely efficient with quote approvals, any changes requested and responding to questions. Working with these folks is a very seamless process which is greatly appreciated. Thank you!

    Jane M.

    May 9, 2017

    •  Thankful someone recommended Private Market Flood Insurance. I've heard how some of my neighbors are paying as much as 10 times more than I. I want to know who they are so I can tell them about Private Market Flood Insurance Agency. It's such a relief to feel covered, especially with record spring rainfalls. And when I call the company, it's like contacting my local agent...getting immediate answers without going through an automated system with long wait times on hold, know how it is sometimes when calling big impersonal companies. I'm very thankful to have had a neighbor recommend this company, if you're listening Aaron, thank you!

    Cheryl N.

    May 9, 2017

    •  Kyle Lizak and Jennifer Alzate could not be more helpful. Very expedient.

    FJ C.

    May 8, 2017

    • I just have to say Sarah Keen really helped me out in a pinch into the evening, on a Friday, to get me a quote I needed completed last minute. She turned it right around for me with in the hour. I really appreciated the extra effort she put in for me and my client! Thank you Sarah!

    T J

    May 8, 2017

    • Wonderful to work with. I love working with the private market flood. They are so quick to respond to our needs and always pleasant.

    Erik F.

    May 5, 2017

    • Awesome Underwriters. I had the pleasure of writing my first policy with you guys. Quoting was super easy and not time consuming. Kyle Lizak worked with me. He was a pleasure. We had a few hiccups in the change of closing and he got any paperwork needed by the mortgage company back to me in a timely manner and without hesitation. The closing date changed 3 times on us as we were working with a young girl in the Navy. You guys are awesome!!!! Closing went smoothly thanks to you guys!!!

    Lois R.

    May 5, 2017

    • Very helpful...very much a valuable employee for you! Thank you!

    Terry H.

    May 4, 2017

    • It only took a few minutes to get a new Dec Page which always makes Mortgage Companies very happy and us that it can be taken off our desks.

    Stacey P.

    May 4, 2017

    • Great customer service! Sarah Keen and Kyle Lizak provided great customer service. Many thanks to them both!

    Izabella W.

    May 3, 2017

    • Your customers service/assistance is great. Quick response. It is a pleasure to do business with your company.

    Jessica L.

    May 1, 2017

    • Jessica Magill and all that work for you are AWESOME!! I have always received a quick response with anything I ask for.

    John C.

    April 28, 2017

    • Service for a new policy was very quick and the response to any question is always prompt and accurate. Will continue to use for our agency's flood needs.

    Susan H.

    April 27, 2017

    • Callie Carlisle has given me EXCELLENT Service, I emailed her and had it in two seconds. Wonderful to deal with everyone at your company, even all the way to the top Eric Weber!!!

    Melanie B.

    April 27, 2017

    • Just a note to say Thank You for the service we were provided for this policy. The Lender sent us a request for evidence of insurance but changes were needed for the insurance. I'm happy to say I emailed a request and had the revised policy and revised renewal notice within minutes!! Thank you for the prompt service Jessica Magill!!

    D M

    April 27, 2017

    • Great Service, thanks for your help!

    Sean H.

    April 26, 2017

    • The entire team does a great job supporting Insurance agents! Every time I have a tight deadline and need an application, a policy question or endorsement change, they have come through for our agency. Great partnership and too many names to mention! Give each other a high five for me!!

    Valerie W.

    April 26, 2017

    • It is always a pleasure working with the staff at TFIA! In this crazy world of real estate, where deals don't close on time, or Lenders want different dwelling amount coverages - the staff at TFIA ALWAYS take care of it....with a smile!..AND FAST! BIG SHOUT OUT to Kylie Lizak and Jessica Magill who have jumped through many a hoop for me and my clients! Great Job!! and THANK YOU!!!

    Julie C.

    April 26, 2017

    • Just wanted to drop a quick note to say your company is awesome! The customer on the phone and email is top notch, I can call with a question and get an immediate answer or email a change and in less than 30 minutes I have a dec page. Thank you

    Roxann D.

    April 25, 2017

    • Our agency has always been very pleased with the service we receive. Rates, efficiency, accuracy and customer service. Thank you!

    Ginger O.

    April 25, 2017

    • TFIA is excellent. You are so easy to work with. The staff is both knowledgeable and efficient. You have helped save our clients a lot of money!

    Beth P.

    April 25, 2017

    • Friendly, hassle - free, customer service from Allyson today!! Thank you for your help!

    Terry B.

    April 25, 2017

    • Great customer service. I greatly appreciate the great customer service provided when issuing new policies as well as servicing existing ones. I always receive exceptional service and the turn around time is phenomenal!

    Michael H.

    April 25, 2017

    • Jessica, Thank you so much. I appreciate your quick responses and great customer service.

    Maya B.

    April 24, 2017

    • Thank you a lot for your quick response and it was my pleasure to work with you.You made my day and expectations.
      Warm Regards, Maya Balandina.

    Sharon M.

    April 24, 2017

    • The staff here has been amazing, such a help to us. By writing this with your company the client saved over 2000.00 annually. A very satisfied customer! Thank you!

    Deb P.

    April 21, 2017

    • I spoke with Justin today 4-21-17 and asked about flood insurance as I have FEMA. My OWN insurance company told me FEMA has to approve private insurance! Justin informed me this is NOT true! I am currently paying $1,120 per YEAR with a 25% INCREASE EACH year! My quote here is HALF of what I am paying AND NO INCREASE! Justin is LITERALLY helping to keep me in my home as I could NOT afford these yearly increases and must have insurance as I have a loan on my house. Justin THANK you! They need to give you a pay raise! I truly am grateful to you thank you!

    Christine M.

    April 20, 2017

    • I contacted The Flood Insurance Agency in regards to a policy that did not have the company I work for listed correctly on the policy. I was given an e-mail address to send my request for a correction. Taylor Sheffing responded promptly with a copy of the corrected policy. All in all this process was handled timely, accurately, and pleasantly. Thank you!

    Teresa N.

    April 20, 2017

    • I wanted to say THANK YOU for the awesome service from Taylor Scheffing. She was very responsive and helpful. She answered my emails in minutes, not hours. Much appreciated!!

    Gayle P.

    April 19, 2017

    • You have been very easy to work with and very accommodating. Your staff is very friendly and helpful. Thank you so much.

    Jessy A.

    April 18, 2017

    • Working with Taylor Scheffing has been great. She is quick to respond and handles things diligently and professionally. Very happy with the service she provides to our agency.

    Mark A.

    April 18, 2017

    • Kate Burns has really went out of her way to make me a happy customer.

    Iliana F.

    April 17, 2017

    • Friendly and prompt service. I am very happy with the customer service provided by the underwriters at TFIA. They are friendly and prompt besides accurate in what they turn around. Thanks for helping me make my job a little easier Kate Burns and Eric Weber.

    Scott H.

    April 17, 2017

    • Kate provided me with the best most friendly customer service possible.Very impressed with the level of professionalism!!!!

    David C.

    April 13, 2017

    • I just wanted to thank everyone for the help on this case today. I know when I spoke to Kate this morning I told her I was looking for a new home to place flood. And I found it.You guys went above & beyond!! Much appreciated. Have a Great Easter!!!

    Karla B.

    April 13, 2017

    • The agency is always very quick to respond to a request or an endorsement. Enjoy working with everyone!

    Cynthia K.

    April 12, 2017

    • Absolutely amazing turn around service. Policy quoted, approved and issued in just a few hours! I will be back when I need another flood policy, Thank you to Jessica and Jennifer!!!

    Gini E.

    April 12, 2017

    • As a Bank Flood Specialist, The Flood Insurance Agency has always been available to answer any question I have in reference to our existing borrower, and always offers assistance to help me obtain what is needed. The personnel is a solid 10 and I have referred borrowers to contact The Flood Insurance Agency for their insurance needs. Keep up the great attitudes and always going the extra mile to assist! You are appreciated!

    Elizabeth D.

    April 11, 2017

    • The wonderful staff at TFIA have been very helpful. Responding quickly to questions, ensuring the policies are completed quickly and accurately. They have been great to work with, and I look forward to working with them further.Thank you all for the hard work and dedication- it shows in the overall workmanship.

    Lauren S.

    April 11, 2017

    • Very appreciative of Kate. She is friendly and helpful!!!

    Carmen Z.

    April 11, 2017

    • Ms. Alzate was very diligent and courteous in answering my question and she took care of my request immediately. Thank you for your excellent service.

    James J.

    April 10, 2017

    • Not too many private companies to buy flood insurance from. Love that I had another choice other than FEMA rates through a regular insurance company. I wish I knew this earlier. I have been paying for flood insurance for 20 yrs. This is a product I could sell if I was a licensed insurance agent.

    Beverly C.

    April 7, 2017

    • This is the first time I have had to call an 800 number in a while but every time I do it's usually a hassle to get whatever I am requesting or a bad customer service rep.I am in the mortgage business and deal with insurance agents and title companies all day. Kyle was very polite and quick to respond to what i was requesting for one of my customers. Thank you for your great customer service!

    Nancy H.

    April 7, 2017

    • Kyle has provided great service to me on my policies. Lots of extra work was needed. Not often do people say when a great job was performed! We usually only hear about complaining!! so sad!! So, I just wanted you to know that KYLE was very helpful.

    Tami C.

    April 7, 2017

    • Sarah and team saved us with a borrower that needed a lower premium for flood insurance (Your premium was less than their current company!). Not only did you guys get them a lower rate, but you got it to us same day (in less than 2 hours I THINK!!). THANK YOU SO MUCH!

    Andrea H.

    April 7, 2017

    • Great Service! Every time I have called or emailed my questions are answered immediately and everyone is so friendly. It is easy to quote and issue a policy! I love having another option available for flood insurance. Thank you

    Carol C.

    April 6, 2017

    • I had to have an endorsement to change a mortgagee on a flood policy. I called your company and Jennifer Alzate answered the phone. Asked how I could make the change and she advised just to email her the request. Which I did... I had the endorsed declaration back within a few minutes. What service!!! I will pass this information on to our agents in our office.

    Judy M.

    April 6, 2017

    • Callie Carlisle helped me with some renewal problems and was very quick to get back to me with the answers that I needed.

    Nancy H.

    April 6, 2017

    • Kyle was VERY helpful on a few changes I needed on two policies. Great Customer Service!!

    Sarah M.

    April 6, 2017

    • Great experience as a lender on a rush file. Great service and fast turn around.

    Gerald B.

    April 6, 2017

    • Jessica, you are the best! If you were local we treat you to lunch or something. Not just me but I’m sure the rest of my personal lines team would thank you for your help and what you do for our agency!

    Mike F.

    April 5, 2017

    • TFIA helped me save a customer of mine literally thousands of dollars on a flood renewal with a 2 year rate lock. He is of course very happy and I have probably locked up his business. The process was quick and easy. Everyone, especially Jessica Magill, was great to work with. Keep up the good work Jess.

    Craig T.

    April 5, 2017

    • I needed a flood policy for a closing the next day, your team provided this the SAME day and this closing happened as scheduled.This closing had been delayed many times for many reasons. I sincerely appreciate your teams hard work on this policy. Thanks again,Craig T. Citywide Insurance Wheeling WV

    Norma W.

    April 4, 2017

    • I did a quote this morning and then submitted the application. I received the application, insured signed it, made the payment by EFT. Within 30-45 minutes I had the declaration page! All in the same day!! Easy to deal with & great customer service.

    Diane O.

    April 4, 2017

    • Jessica Magil was very helpful in assisting me to obtain a quote, submit application, payment, issue the policy and then Endorse it immediately for a closing on 4/5/17 - this process began around 3:30 PM yesterday and then finalized this morning.

    John B.

    April 3, 2017

    • This is one of the easiest processes I've ever had to do. Your response time getting back to me was almost immediate. Not to mention the savings. Thank you for getting back to me so quickly.

    Jess C.

    April 3, 2017

    • I would like to take a moment to thank Callie Carlisle for all of her hard work and constant professionalism. Any time I have a question or need an endorsement processed Callie is so quick and efficient. Flood is not an easy line of business for me but everyone at TFIA makes it as easy as possible and I appreciate it so much. Thank you for all of your help and hard work!

    Justin W.

    March 31, 2017

    • Kyle and all others I dealt with were prompt and professional in helping me fulfill my clients needs for coverage that the bank required!

    Sam C.

    March 31, 2017

    • Great customer service for agents & customers. The process or purchasing flood insurance is easy without the FEMA red tape.

    Debi T.

    March 30, 2017

    • The quoting & application process is so fast & so easy! The approved application was returned to me within 30 minutes from submission. Sarah was pleasant & helpful walking me thru the process. Not to mention the premium was half of the quote from NFIP.

    Jennifer R.

    March 30, 2017

    • I can only say that Kate Burns and Allyson Schmitz have been absolutely fantastic in helping with any and all questions/requests I have, and I've had many. Thank you so much for all your help and you have an amazing team!

    Ryan K.

    March 29, 2017

    • We are an agency in Boston, MA and a lot of the business we do is referred directly to us from Real Estate Agents and Mortgage Brokers. Because of this, we need to make sure we are prompt with our clients. This means getting quotes, applications, and binders back to the brokers and insured's asap. We have been working with Sarah Keen for about 2 years now and she has been nothing short of amazing. If we need something turned around quickly - she is always on top of it and is always understanding of our position as insurance agents. Thank you Private Flood Market and Sarah Keen for making our jobs easier and helping us add value to our clients!

    Johnathan D.

    March 29, 2017

    • There is a stigma that acquiring flood insurance can be a hassle but that was not the case with Jennifer. She was polite, knowledgeable, and very attentive with assisting us to get the policy started. I was most shocked at the speed to which she was able to review the application and respond informing us on the next step on binding the policy. I hope to continue business with Jennifer in the future!

    Laura H.

    March 29, 2017

    • I just wanted to let you know that your customer service is excellent-- not only are the responses prompt, but my question is usually resolved in one email. That is such a pleasure in the Florida insurance industry these days. Callie and Jessica are both assets to your company.

    Christal B.

    March 29, 2017

    • Excellent Customer Service! I wanted to reach out and let you know that Justin Bryer (TFIA-5700 SW 34th Street, Suite 402-B,Gainesville, FL) provided an excellent experience. I work in a Flood Insurance Monitoring department for a Bank in Williston Vermont. After obtaining his information from our mutual client, I reached out to Justin (via phone and email) to give him a heads up regarding information we'd be looking for and would need regarding the Flood Insurance client's policy. When I reached out with a Compliance Form we needed to show NFIP standards were being met he anticipated what I would need and sent over the Private Market Flood Policy Information packet and pointed out what we wanted to see. He was very timely and prepared when our client was ready to move forward. I work with a lot of agents and was very impressed with the service provided by Justin.

    John L.

    March 29, 2017

    • Amazing Service! TFIA continues to amaze us. The underwriters are so eager to get the policies issued correctly and promptly. All questions are answered immediately and accurately. Our entire staff at Lathrop Insurance loves dealing with the TFIA personnel. TFIA has restored the sanity to Flood insurance! Thank you!

    Yvonne D.

    March 29, 2017

    • Fast Efficient Service! I wanted to say a big THANK YOU to Kiki Cleare who gave me a quote for additional coverage for an insured. She responded with the quote quickly and our insured was so happy with the service.

    Richard M.

    March 28, 2017

    • Just to let you know it would take rain for months or a year to flood our house we have lived in our house for over 28 years and because we are on a hill we have never had standing water but because of FEMA we were close to losing our home because of high rates for something that probably wont happen. Then we finally found your company who saved us money. What a God send. Why other insurers don't tell us about your company is beyond me thanks for your company .

    Tracey B.

    March 28, 2017

    • Thank you for the great renewal premium!

    Christie W.

    March 27, 2017

    • Sarah is extremely proficient and courteous! She makes doing business with your office a pleasure and we're all very confident in the abilities of the staff!!!!!!

    Larry W.

    March 24, 2017

    • Thank you for the SUPER SERVICE from Sarah Keen!

    Catherine Erin O.

    March 24, 2017

    • I just want to let you know how much I appreciate the prompt, efficient response I got from one of your agents, Jennifer, when I called for help with a letter I had gotten from my mortgage company. After I sent her a digital copy of the letter, she researched the status of my flood zone, assessed the situation, and responded back to both me and my mortgage company in less than 24 hours. As a customer, I am relieved to know that the matter has been handled so well, so thank you so much to Jennifer and to the Flood Insurance Agency for addressing my question.

    Regina D.

    March 24, 2017

    • It is such a pleasure to work with Kate Burns. She is always there to answer your question by phone or email. She handles items quickly. It is nice to know you can ask for something, have it completed and returned to you the same day. Wow, that rarely happens. Kate is professional and attentive. She is an asset to you company.

    Kristen C.

    March 23, 2017

    • Sarah was extremely helpful in the process of finding my client a more affordable price on his flood insurance. The client is happy and so am I! Thank you for all the help!

    Lisa F.

    March 23, 2017

    • I processed my first application with you. The experience was very easy and your staff is GREAT! I had a couple changes due to the mortgage company and closing date and I had a response and updated declaration page within 30min. Great price as well. It will be great working with you in the future. Thank you!

    Loren M.

    March 22, 2017

    • TFIA staff by far exceed any and all expectations I have of working with a broker as partner for insurance. We all know they are knowledgeable, but they also have the best customer service to combine for the best experience! Thank you as always for the great work you do!

    Robert I.

    March 21, 2017

    • Callie and the whole staff have been great to deal with. Renewal offers & policy info is always sent in a timely manner.

    Jess C.

    March 20, 2017

    • I would like to take a moment to thank Kiki Cleare for all of her hard work and constant professionalism – any time I have a question or need a change made Kiki is so quick and on efficient. Thank you for all of your help and hard work!

    Anastasia R.

    March 20, 2017

    • I am very happy with your quick response and the fair cancellation refund.

    Patrick M.

    March 20, 2017

    • I recently had the pleasure to work briefly with Kyle Lizak in regards to getting a policy bound. Kyle was quick, responsive, and helpful in making the process easy for our office and our insured. Keep up the good work, Kyle!

    Laura Lee B.

    March 20, 2017

    • Service was efficient, professional, and took an interest in helping the client. Thank you.

    Michelle S.

    March 16, 2017

    • Justin was more than 100 percent helpful. Thank you for the policy!

    Susan D.

    March 16, 2017

    • Today was the 1st time I have written a policy with your company for one of our producers. Kyle Lizak was patient with me and didn't give me a hard time every time I had changes. Thank you Kyle! Every insurance company out there should learn great customer service skills like yours! -- myself included!

    Bobby H.

    March 16, 2017

    • You guys are great. Thank you for your prompt and efficient service.

    John W.

    March 15, 2017

    • I want to sincerely thank Mr Justin Bryer for his outstanding customer service while handling my application. My NFIP premium annual increases were ridiculous on a waterfront home built in 1949 that had never suffered flood damage. Mr Bryer answered all my questions and helped me by answering all my questions. I highly recommend TFIA and its most talented and professional agent Mr Bryer.

    Geraldine L.

    March 13, 2017

    • Thanks so much for making it easy to obtain your flood insurance, also for promptly sending the information and confirmation of payment. It was nice to get a real person on the phone instead of automated ones!

    James H.

    March 10, 2017

    • Thanks very much for the outstanding service of Ashley Tozo for handling this application with speed and understanding. We were able to save our customer a lot of money compared to a FEMA policy. Thanks again.

    Michael C.

    March 8, 2017

    • I was so sick and tired of the yearly rate increases and the ridiculous premiums on my NFIP policy. I was desperate for a solution, and I found it with TFIA. The sign up process was simple and straightforward, and the rates are fairly reasonable for the amount of flood risk my property has. I finally feel more like I'm paying my own way instead of paying for the high risk coastal property owners who insist on living where it repeatedly floods. Thank you TFIA.

    Danielle K.

    March 8, 2017

    • I am writing because I had emailed with Callie Carlisle yesterday about a customer affidavit. It was the very end of the day, 4:40pm. I sent over a signed customer affidavit and she responded within 3 minutes that she already processed it. I've emailed other companies and at that time they would have saved it until the next day. This service was unexpected and outstanding! Thanks Callie, I look forward to working with you again!

    Candace B.

    March 7, 2017

    • I called to purchase flood insurance on March 6, 2017. I received excellent customer service from Kate who was kind enough to guide me through the application process. She was polite, professional and proficient in her job. I also had the pleasure of working with Justin for the processing of my application. He called me in a timely manner and was also extremely courteous , pleasant and knowledgeable. I have been assisted by Justin in past years and always remembered his name because of the excellent customer service he provided. Both agents are truly valuable assets to your company.

    Casey S.

    March 7, 2017

    • I have been working with TFIA for a couple years now, and anyone I have ever worked with has been so efficient and helpful! I had an emergency closing requirement. I requested a rush - and seriously had my application and pre-approval within minutes. This saved my client and their loan closing - THANK YOU (especially to Kyle Lizak who handled this so quickly)!!!

    Zulma S.

    March 6, 2017

    • I just wanted to give credit where credit is due :) Kate Burns helped me out with revising a policy that was need it for a closing. She was prompt and extremely helpful! I really appreciated how willing to help us she was.Thank you so much for everything you all do! Again, a special thank you to Kate Burns.

    Judith B.

    March 3, 2017

    • Thank you! I was very nervous about changing my flood coverage but needed to find a more affordable alternative...I just want to say THANK YOU SO MUCH...not only for providing me with that but for the help of Justin of your representatives...he was not only helpful but so kind and patient and answered all of my questions and helped me with anything I needed...thank you Justin and thank you TFIA for everything...I look forward to doing business with you for years to come!

    Clay H.

    March 3, 2017

    • Speed and Efficiency! I sent in a request for an application late Friday and Sarah Keen must have been sitting there waiting for it--I had it back in minutes! I'm not used to flood insurance being so fast and efficient but TFIA is both! Thank you for the great service!

    Jim B.

    March 3, 2017

    • As an agent, TFIA has been wonderful to work with. They are very quick to respond and always helpful and nice to work with. And, we have found them very competitive on many of our personal and commercial flood risks. Thank you!

    Karrol V.

    March 3, 2017

    • Recently I contacted Justin to assist me with binding a policy for a time sensitive closing for a higher value home. It did not surprise me that Justin treated me as if I was the only agent he had to assist as I have always received that kind of service from him. He walked me through the process and payment options. I was shocked to find that after the policy was bound and some corrections and changes came up I received the exact same Above & Beyond service from everyone else that I spoke to. I had the privilege of being transferred to Allyson Schmitz. We were in a situation where if the wife was not added to the policy and listed on the Declarations Page the lender would not accept the policy and the closing would certainly be delayed. Within minutes I had a revised binder. I am very blessed to have wonderful clients. I feel very strongly about treating my clients with the type of service I would like to receive myself and it is so rare to find underwriters that step up to assist me like this. Like Justin, Allyson was exceptional in every way. I find it an absolute pleasure to do business with your company due to the wonderful people I have worked with. Thank you very much.

    Maureen K.

    March 2, 2017

    • Great underwriting and customer service team! Working with the The Flood Insurance Agency is SUCH A PLEASURE! They made a very difficult refinance simple and quick for me and our client! Thanks again Ashley and Kate!

    Erin H.

    March 2, 2017

    • Everyone is so great to work with!!! And we just love the product and what a great option for the client!!! Thank you!!!

    Susan O.

    February 28, 2017

    • TFIA is EASY and super fast on processing applications. It took less than 1/2 hour.

    Debbie J.

    February 28, 2017

    • Just wanted to let you know that Justin is Awesome! I found out about your company through an insurance class I was in. Your website is very user friendly. I was helping an insured take out a policy to save him some money and the whole process was so easy! Will definitely refer you to other customers. Justin Bryer was so helpful and fast with everything!

    Deborah P.

    February 27, 2017

    • Very, very happy with the service from The Flood Insurance Agency. Kate is always professional and very quick to respond to any updates I need processed. It's a pleasure working with them.

    Valerie W.

    February 23, 2017

    • Always a pleasure working with Jessica Magill and Eric Weber!! TFIA ROCKS!

    Kelly D.

    February 23, 2017

    • I have been a lender for 4 years and I just had my first loan that required flood insurance. I contacted my go to agent and he set me up with your website. I got a quote very quickly. My borrower called a number of people to get quotes as well, all of which were hundreds of dollars higher for the same coverage. We ended up going with Private Market Flood and they were always so helpful and nice. I had a great experience and now feel confident the next time I encounter a flood property! I would highly recommend them!


    Marilyn G.

    February 23, 2017

    • Had some changes to make to the above flood policy - talked to Kaitie Graves and she gave me her email address to send my request, which I did. A few minutes later the insured called with another change - emailed Kaitie - and within minutes she had both endorsement processed.

    Valerie W.

    February 23, 2017

    • Just wanted to let you know it is ALWAYS a pleasure working with the staff at The Flood Insurance Agency! They are helpful, kind, fast and friendly! I just love TFIA! I insured my own home with them!

    Donna W.

    February 22, 2017

    • I love the folks at The Flood Insurance Agency, not only did they save us a ton of money, but when you call you actually get a real live person to answer your questions. They are very efficient and will get you an answer quickly. I highly recommend this company.

    Sissy B.

    February 22, 2017

    • Very happy with the service from The Flood Insurance Agency. It is nice to know that we do not have to wait days for an answer to our correspondence.

    Concetto L.

    February 20, 2017

    • TFIA was extremely easy to deal with. You get a live person on the other end of the phone almost every time and if you don't they call you back quickly. I saved hundreds of dollars over my old insurance plan. TFIA made it quick and painless to switch. Thanks TFIA.

    Stephen C.

    February 17, 2017

    • I purchased private market flood insurance two years ago and found the process to be simple and quick. I'm a repeat customer and would recommend this company for any and all flood insurance needs. Great staff as well!

    Deann H.

    February 17, 2017

    • I was very pleased with the quick follow up from both Sarah Keen and Kiki Cleare when I emailed in yesterday. Thank you so much for your prompt attention.

    Richard L.

    February 16, 2017

    • Awesome Service!! This company is the best I've ever dealt with. The Flood Insurance Agency has provided me with the best customer service ever, while looking for flood insurance. A special thank you goes to Jennifer, who took the time to answer all of my question thoroughly. She was polite and extremely professional. All companies need to follow The Flood Insurance Agency's footsteps.

    Danny H.

    February 16, 2017

    • TFIA is an outstanding agency regarding every aspect of what the ideal business should be, from obtaining our flood insurance to renewal and service information to their customers. Thank you to all the caring and considerate people who make this business such a great help to those in need of their services.

    Chris L.

    February 16, 2017

    • Sarah and Eric were super responsive, easy to work with, and effective in every way. Thank you!

    Robert I.

    February 16, 2017

    • The Flood Insurance Agency makes doing business a snap. Callie Carlisle sends my renewal offers 45 days prior to renewal. No long waits to your email questions.

    John C.

    February 15, 2017

    • Top Rate Service and Price! I consider myself lucky to have found TFIA - Private Market Flood for my flood insurance needs. From their on line estimator quote feature to the people that work there it's TRUE that "they do what they say". I did their online self quote, the premium looked too good to be true so I called TFIA direct and spoke with Kaitie. She was very patient, polite and answered all my questions. She went out of her way to help me. You don't see much of that type of service anymore. She assured me the estimator was accurate and bottom line it was. I got an email from the underwriter Justin stating that I was approved for the quote. It took longer to get a regular home owners insurance quote. The people make the company! Thank you Kaitie and Justin for your professionalism and great service. I will recommend this company and its people to anyone needing flood insurance.

    Jill G.

    February 15, 2017

    • I would like to say that everyone over at TFIA has been nothing but wonderful to our agency over at John Biggio everything is done in such a timely matter and very helpful...Thanks again

    Vito M.

    February 14, 2017

    • Put a call in today about transferring a policy to a purchaser, spoke with Kyle. Couple minutes on the phone with him and he quickly answered my questions and emailed over the paperwork needed to complete the endorsement. Great service!

    John D.

    February 14, 2017

    • I received a great quote for getting flood coverage on my home.The staff were very friendly and helpful and did not try to sell me something I didn't need.

    Diana S.

    February 14, 2017

    • Jessica has been one of the best individuals I've worked with involving customer service. I had issues getting my mortgage switched over with my mortgage company. Jessica resolved the issue by outreaching to the mortgage company with me on the phone as well. She also emailed me all updates -- which allowed me to communicate with evidence to my mortgage company. Jessica is an invaluable member of your team and serves as a model for others to emulate. Thank you for such professional service.

    Terry C.

    February 10, 2017

    • Happy with flood insurance savings. My personal thanks to Allyson, Justin, and Kaitie for the excellent support in getting my new flood policies setup in record time. My old FEMA policies were about to expire so the team pulled together to expedite the process and saved me 50% off the new FEMA premium. This is the way to go. If you are considering a change, I strongly suggest you work with these folks.

    Michael P.

    February 10, 2017

    • I work for SunTrust Mortgage in the Insurance Department. We're required to obtain full policy jackets for annual reviews on all private flood policies. Whenever I request policies from Kate, I know that I'm going to receive them promptly and without issue. Her quick turnaround time helps me do my job, which in turn, helps our mutual clients.

    Lauren S.

    February 10, 2017

    • So grateful for the fast response time and helpfulness of the employees.

    Beverly P.

    February 8, 2017

    • Justin Bryer was very helpful and very responsive to my request for Private Market Flood Insurance.


    Eleanor L.

    February 8, 2017

    • Ms. Schmitz was very helpful, she was knowledgeable and courteous in answering my questions and explaining the options regarding my flood insurance renewal. It's refreshing to have a call answered so quickly and professionally.


    Michelle S.

    February 8, 2017

    • Thanks for making my life easier by offering us flood insurance and helping us get what we needed. They are easy to work with and were eager to accommodate us in any way that they could to help us get the flood insurance we needed.


    Kimberlaine J.

    February 7, 2017

    • I wanted to take the time to praise Kaitie Graves for her continued assistance and diligence in getting the necessary information to SunTrust for our mutual clients. She is prompt, courteous, and very involved and I can tell the customer is her number one priority – it is always a pleasure to correspond with her and I appreciate her hard work!

    Nicole B.

    February 3, 2017

    • Best customer service from Allyson. Thank you.

    Geri O.

    February 3, 2017

    • I just wanted to say that I am so glad that I switched from FEMA to private flood insurance.  FEMA prices were rising every year.  With private flood insurance, I was able to get the insurance at a reduced rate and get a two-year policy.  I am very happy with my decision.

    Glyn F.

    February 1, 2017

    • I can not say enough about Jessica Magill and TFIA, but I'm sure going to try. For years I paid stupid, stupid money to FEMA for flood insurance. Finally, last year I went looking for an alternative and found TFIA. And thank goodness I did. When I told my agent I was doing it on my own he said good luck. When I got a quote from TFIA I couldn't believe my eyes. Ran the quote three times just to be sure. Filled out the app and Jessica Magill got in touch with me within three days. After that it was easy. Jessica took time to explain everything to me since I was new to doing this. She helped me ease through the process and even listened to my funny stories. Thank You Jessica. People, this company is new to the public(only three years) and a Godsend for people like me. I 100% recommend them. If I could do a commercial for them I would. Otherwise I am telling everyone I know about TFIA. Thank you again Jessica Magill and thank you TFIA. I saved a lot on my flood insurance!!! You can do the same.

    Paul C.

    January 31, 2017

    • Two years ago I had no idea that flood insurance could be purchased outside the FEMA program. A neighbor told me about his experience with Private Market Flood. I checked it out and signed up for 2 properties I own saving nearly 50% for identical coverage.I have since told many others about the program and at least 2 have signed up. Keep up the good work.


    John C.

    January 30, 2017

    • You folks are great to work with. We needed this flood insurance quickly to complete our requirements. You folks came through! Thanks again.

    Sarina B.

    January 30, 2017

    • I am just absolutely thrilled to find an alternative solution to flood insurance. My husband and I do not feel that flood insurance should be a federal program but a private program instead. The bureaucracy that occurs often times with federal programs is enough to make your head spin. This was such an easy transition from a federal insurance program to the private. Your company was so helpful and the process was cut and dry. I cannot begin to express my gratitude for this and will be sharing my testimonial with many other friends who have the need for flood insurance. God Bless you guys!!

    Cheryl H.

    January 27, 2017

    • I cannot tell you how happy I was when a friend referred me to TFIA.  I have two properties that require Flood Insurance and the FEMA policies were way more expensive.  I have been telling everyone I know to look into coverage with your company.

    Tiffany R.

    January 27, 2017

    • I have been working on a flood application for the above client for a couple months now. The closing of the home is supposed to be next week, lets hope. It has been a little stressful for all of the closing dates for just this one client, but if it wasn't for the help of both Sarah Keen and Kyle I would have lost my mind by now. They have been so much help with this client as well as many others. I am very happy to be working with both of them when it comes to writing policies and any questions I may have and continue to look forward to working with them.


    Jay M.

    January 27, 2017

    • I want to tell you what a great job your team did with the new policies that we wrote with you. Service and response were the best. Looking forward to working with you guys going forward.


    Dennis O.

    January 27, 2017

    • The TFIA staff is very professional and knowledgeable. Thank you.

    Erica R.

    January 25, 2017

    • First Community Insurance Services, Inc. just recently got appointed with the private flood insurance, and since then I have received the best service from Sarah, Alyson, and Kate. This type of quality service certainly helps us as producers, better assist our customers needs. So thank you for being such a great partner!


    Chuck H.

    January 24, 2017

    • I can't believe how fast I was able to get flood insurance, and at a good price. I needed the insurance to close my re-fi, While I am still waiting for a different insurance agency to call me back. With TIFIA- in under two hours I had a policy and the documents in hand to give to my lender. Wow!!!


    Michael B.

    January 24, 2017

    • I am extremely impressed with the professionalism of all the employees at TFIA. It has been extremely easy to work with this company, and has allowed our agency to bring in lots of new business. I can't say enough about TFIA and I look forward to working with them well into the future!


    Carl H.

    January 24, 2017

    • I'm highly satisfied. The flood insurance process with TFIA was simple and straightforward compared to my typical NFIP experience. The flexibility on lender payments is a great help in getting our partners in the loan world the coverage they need without the hassle.Thank you!

    Marjorie S.

    January 24, 2017

    • I would like to commend Kaitie Graves for such excellent and efficient customer service. It is a pleasure working with herand her prompt response is truly appreciated. She is a true asset for your company.


    John D.

    January 24, 2017

    • My experience with Private Market Flood has been nothing less than outstanding. Each and every time I call I am met with a professional on the other end of the line. Just today, Katie Graves could not have been more efficient and professional as well as friendly. Its always a pleasure to do business with Private Market Flood.


    Roxann D.

    January 23, 2017

    • I'm always very pleased with the service I receive from everyone there. The customers love to save some money. Thank you and keep up the good work!!!


    Heather C.

    January 19, 2017

    • I am so thankful for this company. I am forever thankful because now we can now afford our house payment...and still have the mandated coverage at such a REASONABLE price. Thank you so much for helping me and my family.

    Mirna B.

    January 19, 2017

    • Superb services/responsiveness. I would like to thank Jessica Magill and Justin Bryer for the outstanding service and responsiveness when working on renewals and new business with our agency. We are grateful and appreciate our partnership. Looking forward on working in many new business in the future.

    Earl A.

    January 17, 2017

    • Private Market Flood has saved me close to 1,000.00 a year in flood insurance. It was easy to apply. They are very knowledgeable and extremely fast. I will recommend to everyone I know for sure.

    Beth C.

    January 17, 2017

    • Sarah Keen is my go to person for fast accurate information and help! She is excellent! I Enjoy working with people like Sarah Keen. She is courteous, fast and accurate! Thank you!

    Beth C.

    January 17, 2017

    • Kate Burns is terrific on speedy endorsements! She also observes they are done correctly!

    Kaity A.

    January 17, 2017

    • I spoke with Kiki this morning in regards to a mortgagee clause correction which needed to be done asap for a closing. Kiki was helpful, kind and did an exceptional job getting the corrected declaration page to me in a timely manner. Thanks so much!


    Della J.

    January 13, 2017

    • I needed a rush endorsement to add content coverage of $30k for a loan that needs to fund today. Jessica Magill was amazing, she got the additional coverage immediately, emailed all forms required by the lender, and I was able to pay on line, and complete this entire transaction within an hour. So happy that this is our insurance company. Thank you so much.


    Thomas D.

    January 13, 2017

    • A great alternative to FEMA insurance and their bureaucratic bungling and inefficiency.


    Melissa F.

    January 12, 2017

    • I wanted to take a moment to let you know how pleased I am with your superior customer service, great turn around times, and fantastic out of the box products that are offered. I really enjoy doing business with TFIA! I had a flood policy that needed to be handled for a flood closing tomorrow, I got the request at 4:59 PM today. I called to see if the request could be rushed so that I could get the application tomorrow morning, and within 30 minutes I had the application from Kyle Lizak! Thank you for your superb service! I appreciate it!!!


    Katrina H.

    January 12, 2017

    • I want to say I am so pleased with the customer service & the friendly service I received! This is so easy to bind & if you do have questions there is always help usually before the phone rings twice. Sarah is especially helpful & I came in this morning & the Declaration the bank needed was right in my inbox.Thanks so much for your hard work, dedication & friendly service!!

    Julio L.

    January 11, 2017

    • Ms. Kate Burns was very professional in providing the service requested. She listened carefully and delivered the documentation in a prompt manner. I was very satisfied and impressed with her level of service and courtesy.


    Thomas M.

    January 10, 2017

    • Kate Burns is the best. She recently help me on a new flood policy for one of my Insured's new home purchase and was friendly, helpful and extremely fast. She also has a sense of humor, which is much appreciated. Thank you, Kate.

    Joan K.

    January 10, 2017

    • I emailed Kate asking for the declarations page for one of our customers and she had it to me in minutes! Appreciate the quick turn around! Thanks!

    Pat F.

    January 6, 2017

    • I would like to commend Jessica Magill. We have been dealing with getting a reverse mortgage for several months now. We hit a final wall when we were informed that in order to complete our application, we must either get a letter from the county stating that we were not in danger of being in a flood (We reside 200 feet above a lake, on a mountain side, at the top of the mountain. Our chances of being flooded are nil.) However, in order to get that letter, we were going to have to go through FEMA and get a land surveyor out here at even more cost and loss of time. AAG referred us to The Flood Insurance Agency. Within literally seconds of being on the phone with Jessica, I felt as though we were finally understood regarding our frustration with getting the loan and all the red tape we were encountering. Jessica was able to help us within just a few minutes. She was patient, friendly, and understanding. If every person who was involved with customer service had the skills that Jessica has, there would never be any customer service complaints! Thank you, Jessica!

    Kevin Z.

    January 4, 2017

    • With most companies, we read how a customer sat on hold for hours waiting for customer service after wading thru confusing menus and when finally reaching a human they had no idea of what the customer needed. This is NOT that company! First and foremost, EVERY time I have called, there has been an actual HUMAN answering the phone (NO automated choice menus)! And EVERY time I have called that person was more than happy to help me with whatever I called about, be it renewal or additional coverage required by my (horrible) mortgage company or helping me with ways to save money on my policy.

      I seldom take the time to write a glowing recommendation like this, but The Flood Insurance Agency is absolutely top notch. I want to especially mention the last woman I spoke with who's name is Sarah that helped me every step of the way with a problem and made what seemed like a huge deal with my mortgage company less complicated and took about 5 minutes to resolve. Again, if you are unfortunate to have the need for flood insurance, I cannot recommend this company highly enough. 8 out of 5 stars! Above and beyond great customer service! Thank you!

    Karie L.

    November 10, 2016

    • An Agent's Dream! I no longer dread writing flood policies with the *other* flood service. Quoting and writing a policy was a breeze with TFIA. Customer service rocked and answered my "newbie" questions with excellence. Submitting an application and further instructions were very clear and concise. Turnaround time is spectacular. THANK YOU! You've made my job easier and saved my clients a ton of money!!

    Dana L.

    September 15, 2016

    • I wanted to say thank you so very much for expediting our claim.   When I spoke to you on the phone that day, I must apologize for my tone and demeanor.   Normally I never speak in such a manner, but this was just such an unexpected event and my frustrations over took me.  92% of our community flooded and construction people were already being booked up.  I was so concerned that We could not afford our mortgage and our temporary rental fee.   Now we are on our way to restoring our home, thanks to you and Mr. Alex. Trying to list our contents has been very emotional for me but I am getting there.   My entire kitchen contents and appliances could not be saved.   Most girls would be devastated over losing their shoes, clothing, jewelry, or purses, which those were also not salvageable; but losing my vintage corning ware and other kitchen stuff hurt the worst.  Everyone teases me!  But they sure do love to eat my Cajun cooking! If you are ever over our way, let me know and I will cook you the best gumbo ever!Once again, we appreciate so very much for your attentiveness to our claim.


    Susan H.

    July 15, 2016

    • My clients are always happy when I can save them money, whenever I have a question I call and immediately I have a answer. Love your company!!!!!

    Arlene B.

    July 11, 2016

    • During a phone conversation today with Josh Holcomb, an insured under the TFIA flood program through Lexington, our insured praised the work of his flood adjuster, Shane Moore.  Mr. Moore was polite and professional.  He was very diligent with finding everything that was damaged in the flood.  He did not try to rush through it but paid attention to details of damage.  Mr. Holcomb felt that Mr. Moore has treated him fairly and that he will write up the damages on equal levels for the company and the insured.His neighbors and friends told him horror stories about company adjusters overlooking damage and under-pricing to keep costs down and that they told him to hire a public adjuster. After Mr. Moore’s inspection, he now knows that what he has been told is not the case and that he is very comfortable with Mr. Moore handling his claim and that he will be treated fairly.

    Brenda V.

    July 6, 2016

    • The TFIA flood company is a delight to work with. Someone answers the phone, almost always on the very first ring, you don't have to wait for a prompt. They are ALL very friendly and courteous, extremely helpful, very quick at reviewing your quote/application and emailing the information back. I am 100% satisfied with everyone on the team.


    Danny H.

    March 10, 2016

    • My experience with the agency has been outstanding, from the first inquiry to the final approval. The staff were all extremely helpful and constantly providing information during the application process. They all sent emails or answered my questions by phone immediately and finding an agency that responds so quickly is very rare in business today. My only suggestion is to continue to maintain the quality staff who you have now and special thank you to Justin Bryer. 

    Paula C.

    March 1, 2016

    • Finally I will be able to afford my mortgage.  I can stay in my home which is very important for my children and now I have hope.  I can’t thank this company enough!  They literally changed my life!  The honesty and kindness they displayed is amazing!  I wish all insurance agents acted with as much integrity as they displayed. Thank You!

    Campbell J.

    February 17, 2016

    • TFIA Is Great! I applied On Friday, by Monday I was Insured! Very Professional People! They are the real deal! Thank Everyone for your help and I'm a customer for life!


    Arthur C.

    February 11, 2016

    • I would like to thank Allyson for helping me out. She is an example of great customer service!!. That is what we are lacking in this country.


    Annette D.

    January 29, 2016

    • My insurance company could not get me affordable flood insurance, 2 years now, so I got 3 quotes that were around $2500. Agent from mortgage company referred me to, best affordable quote under $2000, and best customer service. Thank you thank you.


    Jacqueline F.

    January 11, 2016

    • I have had the best experience with this company. They have been nothing but efficient and professional, responding immediately! Excellent company to work with! Immediate results! So refreshing to see thorough professionalism!

    Bernice K.

    January 5, 2016

    • The folks at TFIA have always been very helpful. Today I needed assistance and the staff was helpful and quick to assist. We have been doing business with the company for 16 years and have never been disappointed!

    Catherine and Ian R.

    December 29, 2015

    • We saw a post on Facebook and looked into purchasing the flood Insurance. The entire procedure was so easy and effortless. Everyone we dealt with was professional and efficient. In no time at all we had our flood insurance in place. Excellent, efficient service, Thank you!


    Pat C.

    December 29, 2015

    • I cannot express how appreciative I am of your company. Extremely fast, honest and helpful. All the other companies have yet to get back to me with a quote (requested 3 days ago)! Would give 5 plus stars for communication. Did not feel pressured at all to buy anything more than what was needed and representative even went out of their way to speak to my mortgage lender quickly. Hours from start to finish! Amazing service!!!


    Tootie H.

    November 20, 2015

    • Great Service. Hays Insurance ALWAYS get great service from your company. Keep up the awesome work!

    Jim S.

    November 17, 2015

    • Last week we worked with several members of The Flood Insurance Agency team in replacing our flood insurance coverage. Each of them was friendly and knowledgeable and saw to it that the entire task of securing the insurance and notifying our bank was completed. It was a great experience and we saved several hundred dollars. One of our neighbors also has flood insurance. We have already told them about our experience with your organization. Thanks again for your help in replacing our flood insurance.

    Helen B P.

    November 3, 2015

    • Yes I am very happy. You have made my day!! and I appreciate your help in getting my application approved . Thanks to Nicole Caffiero and thank you Sarah Keen.

    Steve H.

    November 3, 2015

    • Very good customer service. Very straight forward. Thank you!

    Tim R.

    October 29, 2015

    • I wanted to express my gratitude to everyone at TFIA. I was in a very tight spot with a very short time frame or my closing date was going to be moved back and I was going to be homeless. The staff at TFIA was always very helpful, calm and knowledgeable throughout the process. Thank You again for helping and guiding me thru the process. I will and have recommended your company to everyone I have talked to about my new home purchase.

    Jeff L.

    October 27, 2015

    • Was a pleasure doing business with TFIA . Almost cut my government provided coverage in half. Nice to finally have an alternative option.


    Carl F.

    October 8, 2015

    • FEMA has been extending flood regions everywhere, even in places that have never flooded and mortgage companies are requiring very expensive policies to cover these imaginary losses. The Flood Insurance Agency is making it way more affordable with their rates.


    Michal K.

    October 6, 2015

    • Great experience dealing with your company. Staff very helpful and courteous. Will recommend your company to others.


    Chester G.

    October 6, 2015

    • If you're tired of paying high prices for flood insurance give these guys a try. They cut my bill in half. Thanks for the great service.

    Moores Insurance Group-

    October 1, 2015

    • I have done business with The Flood Insurance Agency a few times now and my experience has been great! They have assisted me with any questions I had along the way and provided me with an additional outlet to save my customers money on flood insurance.


    Richard G.

    September 28, 2015

    • Thank you for your prompt and courteous service. You saved me a significant amount of money and kept my mortgage premium from being raised this year. Thanks Again. 


    Fred B.

    September 09, 2015

    • FEMA has raised the rates on non owner occupied housing to a prohibitive rate. They are making the no claims areas pay for the high claims areas. The Flood Insurance Agency has helped me keep my business going by reducing my premiums substantially. The process is relatively simple and my bank pays the premiums through the escrow account. Thank you again for your help.


    Sharon S.

    August 31, 2015

    • I would highly recommend TFIA to anyone shopping for flood insurance. They made the whole process an enjoyable and easy one. Also, you can easily talk to someone when you call!


    James C.

    August 28, 2015

    • A Well Deserved Compliment-I don't know who will read this but I am hoping to capture the attention of not only the management and staff at TFIA, but any new potential clients as well.Dealing with everyone at TFIA has been a total and complete pleasure, from the agents all the way up the chain of command to the CEO has been a positive and memorable experience which I have never received from ANY other company in the past. This company stands behind their word and provides unsurpassed customer service and support to their clients. I had an issue where I was treated with disrespect and rudeness from a FEMA, NFIA agent, to the point where his ignorance and inaccurate information caused me to fall into a major panic attack. I then immediately called TFIA after normal business hours and left a detailed voicemail thinking my agent would call me the next business day. Well to my surprise, the CEO of TFIA heard my voicemail and heard my distress and took it upon himself to call me after hours on his own time. He put my mind at ease, and promised me that his company would help me every step of the way to resolve the issue and he also educated me on the correct FEMA policy information which that FEMA agent was totally incorrect about. No other CEO of any other company has ever taken the time to provide me with comfort and reassurance when a problem has occurred.The following morning, the director of operations called me and already had the situation resolved.This world would be a better place for us consumers if we had more companies like The Flood insurance agency and their TOP NOTCH staff. We need more companies to follow their business model where they really do care about their clients and also stand behind the products they sell!Finally, I want to finish my compliment by stating that I am not affiliated with or related to anyone that works for TFIA, I simply found them by doing a Google search and it was the best thing I ever did.A special Thank You to Evan, Eric, Celia and Justin for all of your help and support throughout the entire process of switching my Flood Insurance coverage away from FEMA and over to your company.

    Teresa P.

    August 26, 2015

    • Thank you for helping me get affordable flood insurance. For the past 5 years FEMA has been ripping me off.


    Wayne C.

    August 20, 2015

    • Thanks for the alternate choice of flood insurance and especially the quick, courteous service and professional response! TFIA provided a painless, fast, very cost effective flood insurance policy that met requirements for property purchase. Agents were extremely polite and very thorough and professional.


    Rochard G.

    August 12, 2015

    • Top Service-Quick service, nice savings, pleasant and informative staff.


    Charles S.

    August 10, 2015

    • Some of the best customer service ever from anyone. All communications (via email) were clear, responded to in a timely fashion, and the results were most acceptable.


    Paul H.

    August 10, 2015

    • I would just like to say that both Justin and Nicole have been very helpful. Great Company!


    William W.

    August 7, 2015

    • Your company saved me, my marina was declared in a flood zone this summer. My agent of several years was quoting me federal coverage that was more than what I paid with PMF. My mortgage holders were happy with the coverage. Very easy company to do business with. Thank you.


    John C.

    July 27, 2015

    • It took me a long time to find this agency that is not a part of the traditional flood insurance program of FEMA....I would give this agency a 5+ stars for price, responsiveness, and general customer service.


    Carolyn A.

    July 23, 2015

    • I have always carried my flood insurance through FEMA, but this year the fee for coverage jumped more than it should have even though I sent in the required information to keep it at a reasonable price. I found this company using a Google search and I am very pleased with it. My new policy is for a slightly higher coverage than I had through FEMA and is much less expensive than the fee for renewing the old policy. It was easy and fast to deal with this company because everything was done electronically. All of my questions were answered by return email - no waiting. My application for my policy was accepted immediately and the policy was sent to me electronically. Nothing could be easier or more satisfactory. I do recommend this company.


    Curt B.

    July 23, 2015

    • Greatly surprised in the way the application for flood insurance was handled. Very professional, no nonsense, and agents were helpful. Extremely happy with quote & ease of completing the entire process.


    Judith F.

    July 8, 2015

    • I want to extend my appreciation for the work Justin has done for me over the past few years on my flood insurance. He is always very responsive, prompt and follows through on any request. We often hear when people mess up; I just wanted you to know what a great employee you have.


    Anne P.

    June 29, 2015

    • Your company cut my flood insurance policy cost in half. Fast service too. Thank you!

    Tyson S.

    June 25, 2015

    • Great Alternate to FEMA Flood Insurance. We live in Kansas in an area where it rarely to never floods but we are required to have flood insurance since we are within the 100 year flood plain. We are a young couple and this was our first home. We have had FEMA insurance for 5+ years now and during this time we saw our premiums nearly double during the last few years. The insurance on the home was getting to be so much that we were considering moving because we were barely able to make the payment. We had no idea that there was a private market flood insurance company that could provide us coverage at a competitive rate compared to FEMA. In the matter of minutes I was on the website and had a quote of the costs to switch to The Flood Insurance Agency at Lloyd’s. The amount of savings was incredible and we were able to keep the same coverage as our current policy. I quickly called the bank to check on my policy and we were able to change insurance carriers by the end of the next month when my current policy expired. The process was quick and easy. I worked with several representatives and was able to print and sign the documents shared in a couple of emails. TFIA worked with my bank to make all the changes needed on our escrow account. Within a week of receiving our new policy we had a check in the mail from our bank. They were refunding us the amount of overpaid money from our FEMA policy that we had been paying in over the last year. I have already recommended TFIA to neighbors and friends and others are making the switch also. Thanks to TFIA we are able to stay in our home.

    Charles C.

    June 12, 2015

    • Great service and each activity is easy like getting an estimate/quote, submitting an application and making payment on-line.

    Jeff S.

    May 6, 2015

    • I was tired of being at the mercy of federal flood insurance. Expensive, inflexible, and just downright arrogant. It's great to have an alternative insurance source. I've told many of my neighbors in our flood plain about this program and they are also enjoying the savings.


    Arthur D.

    May 6, 2015

    • Thank You! I worked with Sarah Keen and I would like to thank the team for working with us to secure flood insurance. As an architect, I very much appreciated the great communication and all of Sarah's efforts in putting up with all my questions. The frosting on the cake is the amount of money you saved us! Thank you again.


    Jay W.

    April 28, 2015

    • Your service was great and very quick, could not be more pleased. Thank You!


    Louis J.

    April 27, 2015

    • I was rather concerned about my FEMA flood insurance prices doubling in the last two years. It sent me searching for alternatives. I soon found THE FLOOD INSURANCE AGENCY after a quick search online. Their quote was less than FEMA and I had a policy in just a couple of days. Their staff was very responsive and the DocuSign system made the process very simple and convenient. I would recommend anyone to please check them out if you are in need of flood insurance alternatives.


    Al M.

    April 23, 2015

    • Changing from my old flood policy to a private policy was effortless thanks to The Flood Insurance Agency. The online quote was fast and accurate. Best of all they reduced my prior policy expense by with the same coverage. All my questions were addressed quickly even after I purchased the policy. Everyone I worked with was friendly and professional. A great product and organization!!!


    James M.

    April 20, 2015

    • Easy to do business with and a good value for the money...


    Eric S.

    March 30, 2015

    • It was a pleasure to work with the fine people (Justin/Eric) at TFIA, it was easy and done in two days and saved me money over other quotes that I received. Thanks again.


    Mary B.

    March 20, 2015

    • Wonderful Service! Cut my client's flood premium...and got great service from Justin and Mariah. Thank you both!


    Mike L.

    March 12, 2015

    • Great service and price!! Would recommend this company to anyone that needs flood insurance. They were cheaper than my old flood policy thru NFIP, and this is before another $500 increase and $250 surcharge.....The entire process was smooth and easy!! Definitely a happy customer!!!


    Suzanne W.

    February 24, 2015

    • Excellent Customer Service-We want to thank TFIA for excellent customer service and patience in answering our questions and providing timely information regarding our policy rates. So impressed!


    February 10, 2015

    • It is a pleasure working with you Eric, you have shown great leadership, patience and understanding. Keep up the great traits.


    Al B./Bee S.

    February 07, 2015

    • After getting quotes from several Ins. Co.'s with outrageous premium amounts, wanting the payment immediately. Knowing that I did not have that kind of money immediately, Then having to wait 90 days for the insurance to be approved, I found Lloyds of London. I applied, went through the form for pricing and found that your insurance was a reasonable amount and as soon as I signed the contract and made my payment, I had the insurance. I am so happy that I found you on the internet. We had to have flood insurance coverage within 2 weeks and you guys saved us money and our mortgage. Thank you so very much. The representative was also extremely helpful and easy to talk to . Thumbs up for Lloyds of London!!!!


    Tootie H.

    February 6, 2015

    • This is my first policy with Private Market and have had a very good experience with Sarah. So thanks Sarah!


    Christine D.

    February 3, 2015

    • Excellent Customer Service-I just want to thank everyone at The Flood Insurance Agency for the excellent professional customer service they provide. Your agents are polite, efficient and do what they say they are going to do. It's reassuring to do business with a company that still feels the customer is always right. Thank you.


    Michael M.

    January 12, 2015

    • Everyone I have dealt with has been very friendly and helpful, plus you have saved me mucho dinero keep up the awesome work!!


    Leonardo A.

    January 9, 2015

    • Thanks--I saved money with TFIA and Eric Weber (at TFIA) was outstanding. Thanks for processing my new flood insurance policy. The online experience was first rate, and the DocuSign process was easy and a time saver. Also, I would like to recognize the EXCELLENT service provided by Eric Weber at the Gainesville FL TFIA office. He was extremely prompt and responsive and made this process painless and pleasurable. My sincere thanks to Eric and your team! Best Regards...


    Paul R.

    January 1, 2015

    • Easy process start to finish. Just wanted to say I was put in contact with Justin Bryer and he made the process so quick smooth and easy start to finish to get insurance in place. We were in a time crunch bind from our lender and Justin got us all the policy docs we needed within 48 hours from our first conversation. From someone that is in the mortgage processing industry, i wish that everything was this easy in the mortgage process and applying for one. Thanks for saving us time and money.


    Steve B.

    December 30, 2014

    • Justin is very knowledgeable on flood insurance, saved a bunch of money compared to FEMA. It worked out great even when FEMA changed the flood zone rating.


    John D.

    December 25, 2014

    • Merry Christmas thank you for saving me lots of money.


    Shyann W.

    December 19, 2014

    • I have been with TFIA for a year now. It has been a great experience ever since I have had a policy with them. Before my policy expired, I was offered a three (3) month extension which I have never experienced before with any other agency. On top of that, when it is time to renew my extended policy, premiums will be significantly lower than the year prior. They are very efficient with timely correspondence and you will never be left confused about anything. TFIA is wonderful and I'm happy to have a policy with them!!


    Corey P.

    December 9, 2014

    • 5 star-Finally, a breath of fresh air. After paying nearly 4,500 a year with a FEMA policy, private market flood has cut my annual premium in more than half! Thanks for keeping my family out of the cardboard box on the corner, for this year at least...!


    Heather M.

    December 2, 2014

    • I saved hundreds over FEMA and I am so grateful to have found you all. I'm so mad that NO ONE in the process of buying my house ever mentioned this alternative to FEMA.


    Dennis P.

    November 21, 2014

    • I wanted to thank you for the help I received from Sarah Keen and Justin Bryer made the process very simple. Thank you, Dennis Prochno.


    Luis R.

    November 20, 2014

    • Thank You very much for the quick response. Didn't expect it this quick.


    Susan D.

    November 14, 2014

    • I like the fact that she wanted to see the wording in an email (so we were all on the same page) and she handled the matter very efficiently and sent me a confirmation. A very pleasant experience, especially talking to a real person--without having to wade through


    Matt K.

    June 25, 2014 ·

    • This company was a life saver for me. I was looking at a $6000 policy from FEMA for a $60000 mortgage and then my wife found this website offering a $100k policy for under $900. My mind was made up instantly to get with this company. Anyone in the Berwick area should know that First Keystone Community bank does accept this company's policy. Not sure of other banks but once they look into it everything checks out the same as a FEMA policy.


    Valarie Norelli C.‎

    June 10, 2014 ·

    • Thank you so much here in New Jersey. You are the best. Let me know how I can help spread the word!!!!


    Linda Paolicelli K.‎

    June 10, 2014·

    • I saved 40% compared to FEMA. Great company to work with.


    Trish V.‎

    June 10, 2014 ·

    • Thanks for saving me literally thousands of dollars on my flood insurance policy and allowing me to stay in my newly purchased little home!


    Pam Dunleavy G. ·‎

    June 10, 2014 ·

    • We are very thankful our insurance agent lead us to your site. Not only did we get great coverage from you, but we also saved a couple hundred dollars in our premium. I am recommending you to anyone I know that needs flood insurance.


    Loren M. ·

    • This product gives our agency the ability to help the home purchasing power of consumers and help strengthen the housing economy. Combined with competitive rates which gives us an advantage in the market, and the 'ease of doing business' has made the Flood Insurance Agency my go-to for all of my and my clients needs. Thank you for giving hope back to prospective and current homeowners!


    Tammie Robeau A. ·

    • Our agency has been writing Private Market Flood for customers for the last six months and we love it. The staff is efficient and extremely helpful. Turnaround time is quick.


    Drew S. ·

    • Private Market Flood is really a great alternative to the expensive rates and bureaucratic labyrinth home owners face when trying to secure flood insurance through FEMA. This is an invaluable option for our customers living along Long Island Sound and inland waters of CT!


    Andrew T. ·

    • Private Market Flood is so easy it's a no brainer! My customers are always amazed when I am on the phone with them and they ask about flood insurance and I can give them an accurate quote instantly. Not only is it easy but the prices are competitive. Thank you Private Market Flood for being a great option for us!


    Carolyn W. ·

    • Private market flood in YOUR answer to flood insurance. Agents and consumers alike are COMPLETELY impressed with this product and the TFIA team. You too will be impressed - when it comes to flood insurance you won't find anyone more knowledgeable and helpful then this group. If you are in the market for flood insurance - make it a point to go to their website or give them a call.


    Todd L. ·

    • Our agency has a customer that certainly had the odds stacked against him for a new home purchase in a flood zone. The home was a foreclosure so there was no policy to assume. Writing a new policy he recd no subsidy. For the first year his premium was $4024.00. With the start of private market flood insurance his premium lowered to $2294.07. That is a savings of $1729.93! To add that working with the folks at Private Market Flood was seamless and one of the easiest processes we have had to write a policy sure made life easier. Second policy being written this week. Again a $1500 savings to the customer.


    Sue F.·

    • Our agency has been writing with TFIA for about six months now and it has been life changing. Our town, Lewisburg, PA, and the surrounding areas, are right along the Susquehanna River. We’re used to the flooding and we’re accustomed to all that comes with those floods, but when Biggert-Waters started that all changed. People were seeing increases in the thousands of dollars and on the verge of losing their homes. They have come to us begging for help and with a lot of questions. We even recently participated in a town hall meeting in Muncy, Pa that was well received. It’s not about the money – it’s about the people. TFIA agrees and we have been able to answer the client’s questions and to provide affordable insurance for their peace of mind. I have had people tell me that we are life savers and that they could never afford flood insurance now without us and TFIA. The staff is friendly and very efficient – a far cry from how the NFIP works. Without elevation certificates or long complicated applications - it's been so much easier to provide insurance for our clients. Even our clients can't believe how easy and painless it is! It’s been a pleasure working with them to assist our clients together.


    Andrea N. ·

    • Hartselle and Associates has written several policies and our customers greatly appreciate having an alternative to FEMA! We have saved a few of them thousands!!! The agency appreciates the easy application process... :)





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